sims 4 initialization error at start up

@maria1993m Hiya, ive found a link that might be able to help you out.  It has a step by step info for you to follow.  See if this helps?  If not, please come back. https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Initialization-error-at-startup/td-p/6998495#:~:text=Re%3A%20Sims%204%20%2D%20Initialization%20error%20at%20startup&text=In%20Origin%20%3E%20Games%20Library%2C%20right,Sims%204%20and%20select%20Repair.&text=3.,from%20the%20drop%20down%20list

@maria1993m  Please try the steps listed in this article.  Even though this error has a few different causes, it's still the place to start.

https://sims4.crinrict.com/eng/2014/09/unable-to-start-initialization-error-at-startup/

If those steps don't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And let me know what antivirus program you run.

Hello and happy new year Ave! For start I have tried to reinstall origin but nothing at all!! And run I start the installation it says origin x86 my pf is x64 bit is that a problem? I wil check your link and tell you 

@maria1993m  Origin is still a 32-bit app in Windows; there are quite a few people who still have a 32-bit version of Windows and would be disappointed to not be able to play their games.  So no, that's not an issue.

When you say you've tried to reinstall Origin and "nothing," do you mean that Origin doesn't install, or that reinstalling it doesn't help?

Hi,

I'm getting the Initialisation error (attached below)

I have tried all of the basic troubleshooting for this issue including re-installs, compatibility /administrator starts, repair game. 

Basically everything here,

Link: https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Initialization-error-at-startup/td-p/6998495

I've attached my DxDiag info below and would be grateful for anyone to help.

Thanks in advance.

Hi,

thanks for the reply

I'm playing on the english(US) version.

Also I have onboard graphics on my laptop, the drivers for this are up-to-date.