So I recently redeemed a key on the EA app for the expansion pack Life and Death (sims 4). It said that it was successful however the pack never installed, it just shows as in-game-content. It is not in my game though. I tried all the steps I could find online but nothing works. I do not even have a file of this pack in my sims 4 files. What do I do?
MinArii79 I don't see L&D itself, only the associated bonus content. The "Macabre Mementos Digital Content" is the content you'd have received if you bought the EP from EA or an authorized third-party seller (Steam, Amazon, etc.) in the first four to six weeks after purchase.
Unfortunately, some unauthorized third-party vendors sell codes for this bonus content separately from the pack itself, and they don't always make it clear what the product is. I would guess that's what happened to you. So your only recourse here is to go back to the vendor and request the actual expansion.
