Sims 4 not launching

@Bethl0uise1  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict Thank you so much for the advice. Unfortunately I have tried this and nothing happens - I have sent the dxdiag to EA and they advised the issue was that I needed to put my laptop in safe mode. I did this and still the game will not launch.

Do you have any other ideas?

Yes of course, I have attached the file. 

Thank you!

@Bethl0uise1  Please restart your computer, open the Task Manager, and let me know how much memory the system is using without any other apps open.  You'll probably see the overall value in percentages, which is fine.

Please also let me know what antivirus you run.  Your computer may have come with one pre-installed, so check the Task Manager, including the background processes list, for the names of any antivirus apps.  You need to be in detailed mode to see this list.

@Bethl0uise1  I'm curious how your system's virtual memory is being managed.  Hit Windows key-R and enter "sysdm.cpl" without quotes.  Click the Advanced tab, then under Performance, click Settings, and select the Advanced tab there, then click Change.  Please take a screenshot of what you see.

Please also try playing in a new Windows user account on your computer.  Make it an admin account, and a local one, as in, don't sign with your Microsoft info.  Don't sign into any other services you normally use either, except for Origin of course,  You won't need to redownload anything, but your saves and other user data won't be available in the new account.