Forum Discussion

LittleRedK's avatar
LittleRedK
Rising Newcomer
2 months ago

Sims 4 not recognising my GPU and its not on the GraphicsCards.sgr file.

So I have just recently bought a new gaming PC which is very mid but I'm hoping in the next few months to upgrade. As of right now though, my sims 4 game crashes and shuts down on the loading screen (I have a lot of mods) and I've been trying to add my GPU to the game since i went into the properties and it says [Found 0, supported1]. 

I went and followed how to add your GPU to the sims but my GPU isn't showing on the list. Wondering if anyone can help me out on what this means? 

3 Replies

  • LittleRedK​  An unrecognized graphics card shouldn't cause the game to crash.  Please repair the game in the EA App though, to undo your edits, if you've made any.  It's always best to start with a clean file.

    If you do want to add your GPU to the database, search GraphicsCards.sgr for NVIDIA and add this line immediately underneath the first one:

        card    0x2882  "NVIDIA GeForce RTX 4060"   $cardLevelUber  $resolutionHigh

    Make sure the indent lines up with the entries below; it looks like four spaces to me.  Save, quit, load the game, quit, and check Config.log again.

    For the crashing, please remove your Mods folder and test again.  If that doesn't help, remove the saves folder too.  If that helps, create a new save and see whether it works, then start testing your mods without your old saves added back.

    If the game crashes with both the saves and Mods folders removed, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • LittleRedK's avatar
    LittleRedK
    Rising Newcomer
    2 months ago

    Thank you! If its not my GPU that's making my game crash then I'm really confused? 

    I've done the 50/50 method loads of times with my mods and the game will load, I'll play my save and then shut down the game. I will then go and play the game again and it will crash at the loading screen but I haven't touched my mods or anything. 

    Is there a solution to this? 

     

  • LittleRedK​  I apologize for the late reply; I haven't been able to answere posts here for a while.  If you're still having trouble, please let me know which loading screen the game crashes on.  If it's the first one, before you even choose a save, are you by any chance adding tattoos to your sims?  There's a known issue with saves corrupting that's tattoo-related, although that may not be the only cause.

    At any rate, if your game is crashing before the Main Menu, try removing your saves folder, then creating a new save with just generic sims and not editing them at all.  Let me know how it goes.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,032 PostsLatest Activity: 5 minutes ago