Sims 4 Not Responding.

@northernsu77,  please post a DxDiag:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Here's the DxDiag

@northernsu77

Hm. Your dedicated video memory is zero, and I've never seen that anywhere so I'm a bit taken aback.

But also your graphic drivers are over 2,5 years old, so you really should update them 🙂

https://downloadcenter.intel.com/download/27267/Intel-Graphics-Driver-for-Windows-15-40-?product=86209

Your windows is 64-bit 🙂

Thanks so much 🙂

@northernsu77

If that does not help you. Have the game ever worked on this computer? Have you played any other similar games on it?

It doesn't seem to work, once it has finished extracting it says " This operating system is not supported ". And yes this game has worked before.

@northernsu77

Hm okay try using the intel auto detect for driver if the one I linked did not work 🙂

https://www.intel.com/content/www/us/en/support/detect.html

When did it stop working? After an update/patch or installation of a pack, or did you make a change with the computer?

Thanks, I'll try the auto detect. And my Sims 4 stopped working around 4 days ago, my game updated long before that. I haven't changed any files on my computer.

@northernsu77okay.
 
Then maybe you should try

Try resetting your files to factory settings.

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, and see if the error is gone. 
  (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
  
  
  • If yes, continue
  • If no, post a reply telling us the error is still there
• Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂