Sims 4 packs suddenly no longer owned or installed

I recently had the sims 4 update and since then every single pack that I had previously bought is suddenly no longer available and says I do not own any of them. 
I cleared cache, restarted my laptop multiple times and repaired the game to no avail. 
I have spent so much money on this game. Please help. I am unsure what to do at this point. It’s saying I’ve only played the game for 30 minutes which is also untrue. I have hundreds of hours in this game.