Sims 4 Saving Issues When Traveling/After Traveling

Hi @HenriettaStrife 

moving this to tech for troubleshooting.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Still having saving issues. They need to add this to their laundry list. After reading the patch notes, looks like there was a save problem before they patched it for February, caused by skin tones. This is sloppy coding. Did someone negate the saving issue to something else within the code? Unbelievable.

I am still having this problem. I know it must be such a bother but I can't get help anywhere else. Why is my save reverting repeatedly? Why does the saves in-gmae get named to "scratch" despite me changing the name or not choosing a name? Mods are not the cause of this. I've repaired, reset my files, tested other ways but no. Only starting a brand new game fixes this with and without mods installed. I refuse to give up my 16+ generation over yet another bug caused by the dev team. 

@HenriettaStrife Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

When you did the factory reset above, did the same happen on a new save or just on that same one ?

When I did a reset (4x by the way), the issue continued on my main saves. However, on a brand new game 100% zero player made households with mods enabled and disabled, the saving worked. Didn't even get the save file in-game renamed to "scratch". But my main saves with years of gameplay? Save issue with new saves and old. Save files in-game constantly being named to Scratch.  With and without mods. I don't feel comfortable showing my pc info but I am at a lost with this bug. Normally I can find solutions to Sims 4 bugs but this is a bug I never had before. I want to add more info to my issue in case I didn't mention before. My sim's babies disappear but their basinets stay. I don't know how that is possible with this save. It's like it's picking what it wants to save and not, instead of what I want it to save. Basinet staying is the only thing my main saves keep but the babies go right back into the womb. Every thing is reverted except the basinets! 

EDIT by crinrict: Downloaded and remove DxDiag 

@HenriettaStrife I removed your DxDiag after downloading as you said you don't feel comfy sharing them publicly.

If it's just that save, it might be something else though.

Which drive do you have the user files on ? How big is that save game ?

Do you have any open windows updates ?