Sims 4 SOS

I recently updated my game on PC, and since then it won't launch

It comes up with preparing to launch the game.. but nothing happens

I've tried:

• Clearing cache
• repairing the game
• test folder
• repairing the EA App
• Resetting PC to factory settings
• Changing install locations

Nothing works. Throughout this, there's never an Electronic Arts folder. There's an EA App Desktop folder, but it never has any of the Sims stuff in it, just the EA App stuff.

Can anyone help me get my game working?? Please...