Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.
Here it is 🙂
Are you sure you run The Sims 4, 32 and 64 bit version on the GeForce card?
http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
@bpeddle321 Make sure the game is running with the GeForce GT 750M. It is possible the laptop may have disabled the dedicated video chip due to power or some other reason.
I attempted to go in and check, but I received an error
I went to see if it was running with the game and received this error
Could you check in Device Manager if the card has any issues.
Go to start, right click on an open area in the start meny, click on all apps, go to Control Panel under Windows System click 'Device Manager'.
Now look up your GeForce card, do you see any yellow marks?
I don't see any marks at all
@roberta591 any ideas maybe?
@bpeddle321 When the computer is used in the normal mode (non game playing) the laptop uses the Intel chip. You need to check the device driver. You can open the Nvidia control panel by right clicking an empty space on the desktop. There should be a button Nvidia control panel. In the game data folder there is a file named config.txt that should list the graphcs chip the game is using to run' You can double click that file and notepad should open it.
add: the Nvidia driver is out of date - I recommend checking Dell support first if there is a newer one. If Dell does not have a newer one check Nvidia support site for a newer one.
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