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emma_g345's avatar
emma_g345
2 years ago

Sims 4 won't launch in the EA app 20/01/2024

Hi guys! 

I've got a real issue on my hands. I have had an account registered with the EA app for Sims 4 for years, and I've been playing the Sims games since the first one came out in 2000! So I am well practised in the gameplay :D 

Unfortunately, I am awful at the technical bits, so I'm coming on here to ask for your help! 

Here's what happens: I open the EA app on my laptop (Windows 11) and click on my Sims 4 game. I press the play button, the little blue loading circle comes up next to my cursor as if the game is about to launch, then it doesn't. I end up back on the Sims 4 page of the EA app, ready to click play again. Very odd. This has happened to me before but I can't remember what I did to fix it (if I even did anything at all). I do have Mods in a folder.

Here's what I've tried: 

- Restarting the EA app

- Repairing the Sims 4 game on the EA app

- Clearing the cache

- Moving my Mods onto my desktop instead of having them in Documents/ElectronicArts/TheSims4

- Restarting my laptop

- Deleting most of my Mods

- Re-installing the entire Sims 4 game on the EA app

- Cleaning my laptops disk

- Editing the properties of the EA app on my desktop and setting it to 'Run as Administrator'

- Checked the Event Viewer for errors (there were none relating to the EA app or my Sims 4 game)

- Running the Registry Editor and creating a new value under Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa, and setting that value to 0

- Switched off my anti-virus and anti firewall protection briefly, and then back on again. I also ensured my laptop is clean of viruses or threats

- Gone through my laptop settings to 'Edit the System Environment Variables' and sorted out the 'Performance' and the 'Start-up and Recovery' properties under the 'Advanced' tab to ensure they are using the correct settings

- Ran a compatibility troubleshooter under the properties of the EA app (no problems seemed to be detected, but as I say, I'm not tech savvy whatsoever so that could have been wrong or just a complete waste of time! :D)

I think that's all I've tried so far. I can't find my issue on the EA website to ask for help so I'm here instead! 

Please let me know if I've done something wrong, missed something or you have any advice at all for me. Happy gaming, people! 🙂 

Emma

This is as of the 20th of January 2024, for reference. 

pc

18 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @emma_g345  Among the many things you tried, did you ever move the entire Sims 4 user folder to the desktop?  Moving the Mods folder inside was a good idea, but it's possible for the folder to contain other corrupt files as well.

    If this doesn't or didn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    And let me know what antivirus you use.  I've seen two reports recently that Surfshark is causing problems with Sims 4, but a few others block the game from time to time as well.

  • rachelesther150's avatar
    rachelesther150
    2 years ago

    I'm sorry but I have the same problem and move the desktop does'nt work at all.

  • rachelesther150's avatar
    rachelesther150
    2 years ago

    Open game in : C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin_LE

    Problem solved for me

  • emma_g345's avatar
    emma_g345
    2 years ago

    Hi there!



    Thank you so much for your help. Unfortunately, I have tried your suggestion of moving the Sims 4 file to my desktop and that hasn't worked, either. Would you be able to give me a step-by-step on how to run a Dxdiag? The EA site's instructions are worse than useless. This keeps happening to me every time I update my game. Is there something wrong with the EA app?





    Have a lovely day,

    Emma
  • emma_g345's avatar
    emma_g345
    2 years ago
    @rachelesther1506 I'm afraid this doesn't work for me as I don't seem to have the 'Origin Games' file that you refer to. I'm glad you were able to solve this, though! Happy Gaming! 🙂
  • emma_g345's avatar
    emma_g345
    2 years ago
    @puzzlezaddict If I go to: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and click 'Link2EA', it comes up with an error on the EA app which says "A required parameter is missing - Check that your game is installed correctly, then try again". But how can that be? I've reinstalled the whole game from scratch, having updated my laptop to Windows 11 and ensuring my Sims 4 game is completely up-to-date....
  • rachelesther150's avatar
    rachelesther150
    2 years ago
    @emma_g345 Maybe the same acces road but with "EA" instead of "Origin Games" ? Search "The sims 4/Game" (in a random "program" folder) if there is "Bin" folders inside (two differents folders approximativly)

    Therefore, you don't need to open the EA launcher with this method. 🙂
    Thanks !
  • emma_g345's avatar
    emma_g345
    2 years ago
    @rachelesther1506 Hi there 🙂 Thank you so much for trying to help. Unfortunately, the only thing that I haven't tried is to uninstall the whole EA app and start again. I really hope this doesn't happen after every game update. I'm going to change to Steam I think. Thanks, anyway! 🙂
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @emma_g345  To run a dxdiag, click the Windows key and R at the same time.  In the run box that appears in the lower-left corner of the screen, enter dxdiag .  Wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply in this thread.  Make sure to use "Reply" and not "Quick Reply," and click the Browse button next to the paper clip icon below the text field.

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