My game started crashing during gameplay recently. As of today it simply will not load. I have tried every troubleshooting tip I could find and nothing worked. I do not want to delete and start all over, losing hours and hours of gameplay.
I've seen support asking others for this so to be proactive here is mine.
1Divainlaw A dxdiag is always appreciated and almost always helpful. In your case, it doesn't list any Sims 4 crashes, which usually means the game is being blocked from starting rather than crashing. (The older crash errors may have been crowded out by newer, unrelated errors.) What antivirus do you use, and does it list any recent actions related to Sims 4? If so, tell it to allow the game, or more specifically whichever .exe file(s) it's quarantined, or the Bin folder they're in.
If that's not the issue, is OneDrive running on your computer? Even if not, is your Documents directory in OneDrive? To find out, search in Windows for Command Prompt, open it, and enter this:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
Please list the result. You can write [username] instead of your actual username, but leave the rest intact. And if OneDrive is involved, it's simple enough to fix; just let me know whether you have any use for it or would rather get rid of it entirely.
