After major updated earlier this year, my Sims 4 hasn't been able to load at all. As soon as I launch the game on the EA App, it switches to the intro screen with the green diamond but immediately stops, no movement, I can hear the music, and my cursor is stuck too. I do not have any mods. I tried unintalling and reinstalling and "repairing" it through the app, but still does the same thing.
madelenehabib If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
