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mlemcf's avatar
mlemcf
Newcomer
3 months ago

Sims 4 won't open

I recently got a new computer. I've been trying to open the sims for a few hours. Every time I open it, all I get is a white screen. I tried uninstalling and reinstalling. It's downloaded all of my packs, except for the kids room stuff pack. When it tries to download that one it says that I don't own that pack or the game (which I do). I looked up what to do and got told to go to app recovery and restart my cashe. That didn't work.  I've spent so many hours on this game and never had issues. I'd be really heartbroken to lose it. Please tell me someone knows how to help. Also I don't have any mods or cc installed, so it's not tied to that.

1 Reply

  • mlemcf​  For the white screen, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    For the missing pack, did you buy it outright, or did you originally get it through an EA Play Pro or Origin Access Premier subscription?  The current offer doesn't include Kids' Room Stuff, but the old one did, as well as Dine Out, and people who've maintained their subscriptions since before the offer changed are supposed to still have access to these two packs.

    If you do think you bought it outright, please check your Order History on ea.com and see whether you can find a record of the transaction.