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gbarlow2's avatar
gbarlow2
Newcomer
24 hours ago

Sims Game continuously freezes after update

I have removed mods. recovered previous saves, updated my system and still my game freezes at the exact same time every time I open it, and it only started after the December 2 update. The game does not crash only freezes but sims won't do anything

2 Replies

  • gbarlow2​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.