I'm trying to get the EA app up and running so I can play Sims4 before Origin is no longer able to. I have repaired the game. I have uninstalled and reinstalled. Nothing changes. It still tries to launch then a box pops up saying Your game failed to launch and to double check my connection or try later. Do I need to change something in my settings? Please help!
@jesshstarr Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer, then try opening the App and see whether it loads. If it does, launch Sims 4 from within the App, not from the desktop shortcut.
Suddenly last week my game stopped launching via EA app.
I have reinstalled everything now twice, done everything in this thread but still the game won't launch.
The game looks like it would start but then nothing. The game doesn't launch but there isn't any errors ether.
I am so done I've spent a lot of money on sims 4 and suddenly it just stopped working.
What can I do ? I am loosing my mind over this because nothing that I try works.
@rousuken Did that uninstall and reinstall process also include moving the Sims 4 folder out of Documents > Electronic Arts? You'd need to do it manually; this folder isn't usually deleted when the game itself is uninstalled. Please try this if you haven't already. Your saves and other content won't be available, but that's fine—the point is to see if you can play with no user content present at all.
If the game still won't open, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I was playing sims today (like I have been for the past 2 weeks) and my dog was under my desk and stepped on the power strip that my pc was plugged into and switched the power strip switch off. I turned my pc back on and tried to load my sims game back up. It'll start loading on ea like it's trying to open, but after a minute or 2 it says it failed to launch the game, that it's on their end and to try again later. Like I said, I was playing sims for the past 2 weeks with no problems until the power source got cut off from my pc abruptly (idk if that can harm the pc in any way) but anyways, I tried to repair my game through ea, but when I click the repair button it does absolutely nothing. Same with the uninstall button. I deleted my sims game through the Control Panel and reinstalled hoping that would fix my problem; however, it did not. I moved my mods folder to my desktop to see if it was my mods preventing it to run. That didn't work either. I went to my firewall to make sure ea and sims had permissions activated. That didn't work. Before uninstalling the game, I checked the cache, but nothing was in there. I haven't deleted my cache before, so I thought that was weird. When I tried to launch sims through my pc desktop it first said I didn't own the game. After uninstalling thru Control Panel and trying to launch again thru desktop, it brought me to the ea desktop saying the same it couldn't launch.
@emergingpig11 Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer again.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hi, thanks for the input, clearing the cache worked, game loaded straight away.
@chelsiecroes If your game library looks like this person's:
https://answers.ea.com/t5/Technical-Issues-PC/game-not-launching/m-p/12764007#M256693
Please try the suggestions I wrote out in my reply there.
@trouble609 If you're seeing the "failed to launch game, double-check connection" error, please continue in this thread:
If you're currently seeing a different issue, please describe it.
