Forum Discussion
2 Replies
lemonzkitty Please check your antivirus for any recent actions involving Sims 4. Both of the symptoms you've described can be caused by an overly-protective antivirus. If you only use Windows Defender, check Controlled Folder Access too. And let me know if Smart App Control is enabled on your computer.
lovelyviruz I've merged your post with another one about this same issue. (There are a few recently and I might merge further later.) Please see the above.
- lovelyviruz13 hours agoSeasoned Rookie
Platform: PC
What happens:
When I try to create a new household in The Sims 4, I finish in Create-a-Sim and click Play, but the button greys out and gets stuck there. The household does not load into the game.At the same time, my Gallery is also showing everything as corrupt.
What I already tested:
- Cleared cache
- Removed/disabled all mods
- Tested with no mods
- Tried a new save
- Repaired the game multiple times in the EA app
- Deleted the entire Documents > Electronic Arts > The Sims 4 folder so the game could generate a brand-new one
- Tested again after the folder reset, and the issue still happens
Extra info:
This is happening even with a completely fresh Sims 4 folder, no mods, and a new save, so it does not seem related to old saves or downloaded content.Question:
Is anyone else having this issue, or is there a known bug causing the Play button to freeze and the Gallery to mark everything as corrupt?