Forum Discussion

MartinBKV's avatar
MartinBKV
Seasoned Newcomer
4 days ago

Re: Connect a child/underage account to my account as a family member

I have now tried for months to get a code so that my daughter can play Sims 4 on her EA account.

The trouble is that she is under 14, so EA store just shows the "you have to get a code from your parent/guardian" message, and a link titled "Need help getting a code"  the target of the link is a page describing how to redeem a code, not how to get one.

I have reached out to support, but all I get are instructions to go check the forum, case closed! Here the solution I find is to contact support, that then sends me back to the forum, to find the solution that instructs me to contact support, that sends me back to the forum, cased closed, where I ... et infinitum.

 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there MartinBKV​ Have you been able to get through to live support on this, or have your live chats not been connecting to an advisor? 

  • MartinBKV's avatar
    MartinBKV
    Seasoned Newcomer
    4 days ago

    Can't get the base game on amazon, as it's free... can only get expansions

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    4 days ago

    Get a code from a reseller such as Amazon and redeem it on her account.