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0e76d871e9858941's avatar
3 hours ago

The Sims 4 - Frequent crash on desktop

I am experiencing frequent crashes while playing The Sims 4. The game suddenly closes and returns me to the desktop without any error message.

I have already tried the following troubleshooting steps:

-Removed all mods and custom content

-Deleted cache files (localthumbcache, cachestr, etc.)

-Reset the Sims 4 folder by creating a new one

-Tested with a new save file

-Restarted my computer

Despite all of this, the issue continues to happen.

The crashes seem to occur randomly during gameplay.

Could you please let me know if this is a known issue or if there is any additional fix I can try?

1 Reply

  • 0e76d871e9858941​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.