My sims 4 game won't let me run it on anything other than legacy edition, even though I'm using a 64bit gaming computer with 16gb of RAM. I've uninstalled and reinstalled, tried to repair the game, and updated windows 10 in hopes it will let it start, but nothing has helped. I just bought discover University too, and I can't even play it 😭 someone please help!
@xkatiestfux Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what happens when you try to play: does it not start at all, does it crash right away, do you get any error codes, etc. And I take it you've told Origin to launch the game in 64-bit mode? To do so, right-click on the Sims 4 icon in your Origin library, select Game Properties > Advanced Launch Options, and choose 64-bit from the dropdown menu.
The game will start and load to the start menu, but as soon as I click anything the game crashes with no error message, and the game is in 64-bit mode as well.
@xkatiestfux It is not good practice (although I see it from time to time) to designate an active device A:. A: and B: are are usually reserved for removable media devices - floppy drives, tape drives, etc. The computer defaults to boot from C:. This can be changed but I don't recommend it. This is your system device. Right now your system device size 113.46 Gb. This is way too small for a system device for a gaming computer. IMO your computer is running out of resources - free space on the system device. The graphics card RTX 2070 is in the game database so that should not be an issue. Your getting DirectX errors which is probably due to the limited free space on the system device. You have some nice hardware but I think it is configured wrong. If this is a new system I recommend getting at least a 500Gb device for C:, reconfigure A: to something above C:. If A: and C: are actually the same device re partition to one device unless you are dual booting to another operating system. I like to keep my systems as simple as possible. Troubleshooting is so much easier.
@xkatiestfux If you have RivaTuner Statistics Server or MSI Afterburner installed, disable it while you play. If that doesn't help, disable your RGB Fusion software—it's crashing and throwing errors as well.
@xkatiestfux What did your boyfriend do to make the game work? There are a couple of different troubleshooting steps that would prevent your saves from being read without actually deleting the files themselves. So if you let me know what he did, I might be able to tell you how to get your saves back.
@xkatiestfux I can see by the dxdiag that you have A:, C:, and D:. The designation A: and B: should never be used as active devices. These should be reserved for removable storage devices and still used today as such. I have a computer that still has a Colorado tape drive in it that runs off the floppy disk controller. 22Gb free on the system device is not enough free space for the Windows operating system to run properly on a gaming platform. 3D graphical games tend to create large temp files and the operating system itself consumes free space with background applications. I stand by my previous post.
i cant find the website or whatever to start the dxdiag
@brattykhidclara_ There's no website; you can run a dxdiag on your own. Hit Windows key-R, type "dxdiag" without quotes into the box, and Enter. Wait for the scan to finish. When it's done, click "Save all information" in the lower right corner of the pop-up, and save the .txt file to your desktop. You can attach that file to a post here.
It would be easier if you started your own thread explaining what your issue is, so people have a better idea how to help; attach the dxdiag to your initial post.
Game is already set to run 64-bit and Sims 4 has constantly used 32-bit. I don't want to play 32-bit ran games. Why is Sims the only game I have that refuses to run properly?
Community Manager
