It shows in the taskbar that it is running; the game status in the EA app shows that the game in started/playing but the game will not launch. I have tried every listed solution I could find; cleared the cache, deleted all mods and custom items; uninstalled and reinstalled both the EA app and the game multiple times. I don't know what else to do; please help!
lovelyeddy Please try the suggestions in these posts:
Game won’t launch | EA Forums - 4992631
Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
Or put the laptop into night mode before launching the game.
If these steps don't help, I would suggest temporarily disabling your VPN and McAfee, one at a time if you prefer. As long as you don't do anything else while McAfee is disabled, your computer should be safe.
puzzlezaddictThank you for your response. I deleted everything; the sims 4 game, the EA app, and all mods and ccs out of my computer. Re-installed the EA app and then the game but it still won't run. The screen goes black, flashes a couple of times and then a white screen. It then becomes unresponsive and I have to use Task Manager to close it. I have McAfee for antivirus and I also have NordVPN active, if that matters. This is a fairly new laptop and the only thing on here is the game. When I first got the laptop, I was able to play the game with no issues. The issues started on the 12th when I updated the game. I haven't been able to run it at all. Thanks in advance for your help!
lovelyeddy berryclumsy If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
berryclumsy If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
lovelyeddy There's nothing at all on-screen from the game, not a tiny window and not a black or white window? I ask because there's nothing obvious in your dxdiag, but the flashing black/white window has been reported on various HP gaming laptops in the past few months. Please also let me know what antivirus you use.
I'm having the same issue. Repairing my game rn then uninstalling/reinstalling the game but if those don't work I have no idea what to do. I've been trying to figure out whats wrong for the past 4 hours now. Seems like we aren't the only ones having this issue though
