Product: The Sims 4Platform: PCWhich language are you playing the game in? ItalianHow often does the bug occur? Every time I click this item in buy mode (see picture); it seems to be the only one with this issue.What is your current game version number? 1.63.134.1020What expansions, game packs, and stuff packs do you have installed? All expansion except IslandLiving and Eco Lifestyle; All game except Strangerville and Realm of Magic; All staff except Moschino Stuff and My First Pet Stuff.What happens when the bug occurs? I see this particular item (a painting of the base game) in Buy mode with question mark and the rainbow background glitchWhat do you expect to see? The painting with its colorsHave you installed any customization with the game, e.g. Custom Content or Mods? Yes but before updating I removed them and I've also checked most of them, but the glitch is still there even when I completely remove the Mods folder and "localthumbcache.package"Did this issue appear after a specific patch or change you made to your system? After this last update Please describe the patch or change you made. After the 4th June update I updated/took out all the mods I had.Hi guys!It's the first time that I write on this forum but I know that you have to check first if the problem has already occured to someone else. The thing is that I've already tried everything you've advised in the previous topics (like here https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199) but I still have this issue, even in a new game, after repairing and all of that (of course without cc).Can you help me,please? Thank you in advance!

@MissCSimming Are you seeing any other anomalies in your game? Your dxdiag lists crashes of Dell's Alienware Command Center as well as Nahimic, which is audio enhancement software. But problems with those would more likely crash your game or cause lag or freezes, not an isolated graphics glitch with the Gallery. And the dxdiag doesn't list when the crashes happened, so they might have nothing at all to do with Sims 4. I asked around, and the two people who recognized the images you posted and weighed in said that this issue was usually solved with either a computer restart or by clearing the cache files in the Sims 4 user data folder. There are a few different files and folders inside, not all of which have to do with the Gallery. Here's a full list, along with explanations of what they're for: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ Try deleting all the ones that are related to the Gallery or online connectivity, restart your computer, and have a look. If the images are still glitchy, quit and restart without deleting the cache files, and see what happens. (As in, give the game a couple of tries at rebuilding the data using the same cache files.) If that doesn't help either, try clearing Origin's cache as well as your browser caches, including the one for Internet Explorer. Even if you never use it, Origin does for some purposes. Be sure to uncheck the box to preserve data for favorite sites. https://kb.wisc.edu/page.php?id=15141

@MissCSimming Nahimic is audio software, so it could definitely account for the sound issues. And software crashing in the background while you play could cause slowdowns too. It's not necessarily the crashing itself but the resources taken by the software as it tries to fix the error and then crashes. Since you already have the newest versions of both the Alienware Command Center and the Realtek sound driver, you could uninstall both, and reinstall if you wanted the functionalities provided. The Alienware software isn't really necessary, although some people like it. Here's how to uninstall it: https://www.dell.com/support/article/en-us/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en You can download a new version from that page, or from the driver download page for your laptop: https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5590-laptop/drivers For Nahimic, try uninstalling the sound driver in Device Manager, then reinstalling the latest one (Realtek HD Audio Driver) from Dell. It's best to download Dell's version, take your computer offline, uninstall the sound driver, restart, and install the new one from Dell, so Windows doesn't download a replacement for you.

Try checking the current forum on missing texture issues and how to solve them.https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Empty-CAS-Question-Marks-Invisible-Sims-Night-Sky/td-p/8422889Good luck!

Spoiler (Highlight to read)I have the same issue with the same picture. No MODS/CC in game. I have the same issue with the same picture. No MODS/CC in game.

@MissCSimming and @Simmindipity Please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If that doesn't help, please clear Origin's cache, restart your computer, and repair again. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

The Sims 4 rainbow glitch | EA Forums

17 Replies

fieriisjesus
6 years ago
Try checking the current forum on missing texture issues and how to solve them.
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Empty-CAS-Question-Marks-Invisible-Sims-Night-Sky/td-p/8422889
Good luck!
Simmindipity
New Adventurer
6 years ago
Spoiler
I have the same issue with the same picture. No MODS/CC in game.
puzzlezaddict
Hero+
6 years ago
@MissCSimming and @Simmindipity Please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

If that doesn't help, please clear Origin's cache, restart your computer, and repair again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
MissCSimming
6 years ago
I tried this solution but unfortunately the bug is still there.
Hopefully the EA team will fix this (and all the other bugs) with the next update.
Thanks anyway! :D
puzzlezaddict
Hero+
6 years ago
@MissCSimming Please have a look at the painting in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. Repair again. Then launch the game, which will create a clean folder with no content. Don't add anything to this folder yet; just start a new save and place that one painting. Let me know whether it works.

If it does, you can move your saves and other content from the old folder to the new one. Saves are in the saves folder, saved households and builds are in Tray, screenshots are in Screenshots, etc. Other than that, there's nothing worth saving unless you have mods. For any of these, it's best to copy the contents of the old folder into the appropriate location, rather than moving the old folder itself.

If this doesn't work either, please let me know the name of the painting. I don't know the Buy catalog well enough to recognize it on sight by its position or the small image.
MissCSimming
6 years ago
Thanks for the help!
I've tried but unfortunately the bug is still there and I saw online that is a common issue. The name of the painting is "Roman Temple Architectural Study".
Now I've detected another issue but with the gallery online: even with a new and clean save file (after repairing and without mods or cc), the first picture of sims uploaded on the gallery appears like you can see on the screenshots.
I don't know if it's a common issue but, as I said, even by repairing the game and starting a new one, the problem is still there.
Hope there's a solution
puzzlezaddict
Hero+
6 years ago
@MissCSimming You're right about the picture; the bug report is here:

https://answers.ea.com/t5/Bug-Reports/OPEN-Roman-Temple-Architectural-Study-has-missing-texture/td-p/9177167

Feel free to click Me Too and add any other info you find relevant.

For the Gallery, sims aren't supposed to look like that. When you created a clean folder, did you change any of the in-game graphics options? If you did, please delete options.ini to allow the game to create a new one, and don't change any settings until you've tested. If that's not the issue, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
saramonster
6 years ago
I have it too but with lots of stuff. The game was completely unplayable. No mods in the game. Walls have also changed colors and wallpapers in the house that I built.
puzzlezaddict
Hero+
6 years ago
@saramonster Please download today's patch. Then clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair. Let me know if you still have issues after this.
MissCSimming
6 years ago
Right before this new update, I found the guideline on clearing Origin's cache and it worked. Now I've updated the game with the Mods' folder empty and the gallery issue is again there. I've tried repairing, creating a new save file, clearing the cache without success. I don't know what to do anymore. Lately I've been spending more time trying to fix my game than actually playing ☹️