The sims 4 shuts down without a warning

@auvbri  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Okay thanks! 

I have attached the file now. Some might be in Danish tho

@auvbri  The language of a dxdiag doesn't matter; most of it is in English or Windows-speak.  And everything important is easy to find regardless.  Your dxdiag lists one Sims 4 crash that was due to the Nvidia graphics driver, and several more that are generic access violations, not helpful on their own.  So the driver is the place to start.  Please do a clean uninstall and reinstall, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help, it's possible you have the same issue as a number of others with newer high-end Intel processors.  I wrote more about it here:

https://answers.ea.com/t5/PC/Sims-4-keeps-randomly-crashing/m-p/14382305#M291224

While your dxdiag doesn't list the typical python37_x64.dll errors associated with this particular error, some affected players mostly see more generic errors like the ones in your dxdiag.  So it's worth looking for a BIOS update, and if there isn't one or installing it doesn't help, disabling CPU Turbo Boost in the BIOS settings.

I realize that you'd lose a significant amount of performance from your processor, but the graphics card would still be the limiting factor in running Sims 4 and most games given how much more powerful your CPU is.  And if you don't like the results, you can always revert the settings and wait for a BIOS update that addresses the instability on the platform that leads to these kinds of problems.  At the very least, it's worth ruling this out as the cause of your game crashes.

So I have tried every step you suggested.

And I still get the problem... 
9 min of play and the game just shut down. 
But I have been playing Fortnite for like 4 hours without any shut downs.. So IDK... 

@auvbri  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If you get another crash, try the clean boot again but with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

When testing, please use another new save in another clean Sims 4 folder, just to keep things as simple as possible.

Okay

So I did the clean boot. The Sims 4 still crashed. Then I did it again and took the game offline. 

Now I'm getting a new kind off error. 

So first it says there is an unsolved issue. I restart the app.
Then it says it crashed and I will update. 
A window then pops up and says, that EA APP is already up to date, and then closes.. And this is just a continued loop. 

Could it be the EA APP that makes the game crash? 

I have attached 2 screenshots of the new error

@auvbri  The EA App could certainly be the issue here, or at least an issue.  Just checking, but did you sign into the App while your computer was online, and let it load fully before putting it in offline mode and then disconnecting from the internet?  The App does sometimes take a while to load, and cutting off that process could cause both of these errors.

Otherwise, please uninstall it with Revo Uninstaller (the free version is fine).  Use the Intensive scanning method when asked, and restart your computer.  Download a fresh copy of the App installer, and run it as an admin: right-click the download and select "Run as administrator."  Then try again to play normally, and if that doesn't work, in the clean boot and while offline.

So I have tried your latest ideas. 

It seems to have done the job. I have played for hours today, and only 1 crash. That might have been a mod tho. 

So idk, maybe this did the trick? 

@auvbri  That sounds like a win, especially if the single crash is mod-related.  It's possible that the clean boot isn't necessary at all, that the EA App was part or all of the problem, so feel free to test in a normal boot and while online again.  If you get another crash, you can go back to a clean boot and try selectively reenabling services again, and playing with your computer online, then the EA App online, to see whether adding anything back causes more crashing.

Let me know if you need further help with any of this.

Hey puzzlezaddict 

So after the lastest updates, the same issue has now returned :( 
And this time, its much much more aggressive. I cant even open the game for more than 30 seconds before it justs shuts down

So I'm just kinda lost as to what to do here... 
Again, I don't have this problem on any other games or apps on my computer, just the sims