the sims 4 simply not working anymore
hi, im writing this because i've been having troubles with the sims 4 for one or two months now and i feel like i've tried everything to find a solution, sorry if this ends up being very long.
I used to play with a lot of mods and cc (still have them on a backup but they're completely gone from my game). 2 months ago, my game started crashing for absolutely no reason. no message, nothing, just a crash after playing like 2 minutes in live mode. first i changed my gpu and other components in my computer because it was old, and i had problems on other games. changing these fixed my problems for most of my games but nothing changed for the sims 4. i totally abandoned the game and stopped playing.
a week ago, i decided to try to fix my game for good because ive been playing for 10 years and its kind of my comfort game. i looked up many things, i repaired and reinstalled the game multiple times, reinstalled EA app, removed my saves and trays files (have them in backup on another driver as well), removed mods to try testing the game as "new", and in vanilla mode. ive cleared ea app's cache, updated my nvidia drivers multiple times, i feel like ive tried everything.
I asked multiple times for support on the EA forum (french side) and still nothing worked. I even tried using chatgpt (which was truly my last resort because i genuinely despise ai ), it helped me following multiple steps, trying to solve different things which could have been the cause. with its help, i tried changing the graphiccards file, because i sometimes had the popup "graphic card not recognized when opening the game", so i added my graphic card, didnt work, i erased my changes. i tried changing the option and config files to again fix the card problem, didnt work either, under my gpu its written found : 0 supported : 1 (idk what it means).
then, ive updated directx, visual c++, checked if my gpu was overheating, it was not, scanned my pc's memory to see if anything was corrupted, not the case either, ran multiple dxdiags, no problems detected. i deactivated ea background service, made things worse so i changed it again to automatic (used to be manual, idk if it changed anything). and finally i gave chat gpt my last exception file : i have a posture and object info error. i dont know where this comes from and have no idea how to fix it.
in the end, chat gpt (i wont rely on what it says so i prefer to ask for help here), said that my GPU (NVIDIA GeForce RTX 5070) is too recent and is not recognized by ea and the sims 4, that i should either run the game without the ea app (which i cant, the game automatically runs with it even if i launch it from the bin folder, and i dont want to since i want to have access to the gallery), or that i should just wait for an update.
i really dont know what to do, seems strange that all of this would be caused by my gpu being too recent ? idk. also, i dont know if it could be remains of old mods but i dont think so since i cleaned my files multiple times. i also used to play with gshade (which obviously was not installed during all of this), i recently learned about the malware thing which i had completely forgotten about, idk if that could have corrupted anything. i'm genuinely lost, i want to be able to play again without crashing in live mode after like 5 mins. if anyone has an idea of whats going on, id be so grateful.
thank you in advance, im sorry this is is so long, i hope its still readable !!
