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Anonymous's avatar
Anonymous
9 years ago
Solved

The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

So, I'm having that pesky error that everyone having installation troubles with this game seems to have. I download the game, click install, and I receive the message "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. {1}"
Here is the installation log I keep getting:

Spoiler
****************************************
Install Date: 06/12/2016
01:46:00 Started logging
****************************************

01:46:00 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
01:46:00 Install Locale: en_US
01:46:00 Initialized installation config.
01:46:00 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
01:46:00 EAInstaller version: 4.05.03.00
01:46:00 Original System Version (10.0.10586)
01:46:00 Launching System Version (5.1)
01:46:00 Touchup running under compatibility mode
01:46:01 OS: Microsoft Windows XP Home Edition
01:46:01 Data reader initialized.
01:46:01 Data reader config: LOCALE = en_US
01:46:01 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
01:46:01 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
01:46:01 Data reader config: CREATE_DESKTOP_ICON = 1
01:46:01 Data reader config: CREATE_STARTMENU_ICON = 1
01:46:01 Data reader config: 32BIT = 0
01:46:01 Data reader config: 64BIT = 1
01:46:01 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
01:46:01 Installation registry missing. Game not yet installed.
01:46:01 (Config)Studio: Maxis
01:46:01 (Config)Game Name: The Sims 4
01:46:01 (Config)Display Game Name: The Sims™ 4
01:46:01 (Config)Updating ForceUninstallAllFiles to: 0
01:46:01 (Config)Updating ForceUninstallAllFiles to: 1
01:46:01 EAI data version: 4.05.03.00
01:46:01 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
01:46:01 Start redistributables install phase
01:46:03 Started VC++ Runtime 10.0.40219.01 Install Phase
01:46:03 Installing x86 VC runtime: 10.0.40219.01
01:46:03 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
01:46:09 Process exited with exit code 0.
01:46:10 Successfully installed x86 VC runtime.
01:46:10 Installing x64 VC runtime: 10.0.40219.01
01:46:10 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
01:46:15 Process exited with exit code 0.
01:46:15 Successfully installed x64 VC runtime.
01:46:15 Finished VC++ Runtime 10.0.40219.01 Install Phase
01:46:15 Started VC++ Runtime 12.0.30501.0 Install Phase
01:46:15 Installing x86 VC runtime: 12.0.30501.0
01:46:15 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
01:46:16 Process exited with exit code 0.
01:46:16 Successfully installed x86 VC runtime.
01:46:16 Installing x64 VC runtime: 12.0.30501.0
01:46:16 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
01:46:17 Process exited with exit code 1.
01:46:17 Error installing x64 VC runtime.
01:46:22 Installer finished with exit code: 1
01:46:22 Shutting down data reader.

****************************************
01:46:22 Stopping install logging
****************************************

I know its an error with the 2013 64 bit redistributable package but no matter how I try I can't seem to fix it. I have done the following:
-uninstalled and reinstalled Origin
-deleted and redownloaded the game
-repaired the redistributable multiple times
-replaced the redistributable multiple times
-uninstalled and reinstalled the redistributable multiple times
-my computer is up to date

(Edit as of 6/12, 3:38 PM: I have also tried:

-a clean boot

-deleting my Origin cache)

Any and all help is appreciated: I have not been able to play this game once.

pc
  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

32 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    9 years ago
    • Did you just reinstall that one redistributable or all of them ?
    • Did you try starting Origin as administrator ?
  • chocckola's avatar
    chocckola
    9 years ago

    I am having the exact same problem. When i got the Sims 4 on game time it worked fine, but as soon as i buy the full game i get this error and can't play. I've been on live chat with 2 advisers and neither of them have been able to solve it ☹️

  • yahel_1's avatar
    yahel_1
    9 years ago

    Hi @chocckola

    First go to   C / Program Files (x86) / Origin Games

    Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX  / redist

    Once you are in this folder you will notice a bunch of .rar's.

    Delete ALL of the .rar files OUT of the redist folder.

    DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

    Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and i think you should by fine.🙂

    If your issue persist follow this steps 🤔

    Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.
    You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

     Clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >>http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

    Restart your machine .

    You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

    Spoiler
    you need to press the key combination: “Windows Key + R”;
    In the “Run” window, type the message “msconfig” without quotes;
    -you need to left click on the “OK” button;
    Select “General” tab, from the toolbar and chose the feature called “ Selective startup”;
    -uncheck the box found in the left of the message: “ Load startup items”;
    Select “Service” tab, from the toolbar;
    -check the box in the left of message: “Hide all Microsoft services”;
    Left click on the “Disable all” button, found on the lower-right side of the window;
    Left click on the “OK” button;
    -a new message box will prompt on your display. Left click on the “Restart” button in order to restart your operating system.
     
    NOTE save any open files and close all programs before restarting your computer.
  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict Thanks for your reply. I have reinstalled all the redistributables multiple times. However, I recently redownloaded the game again, so its automatically using my computer's stored version of the redistributables. The 64 bit 2013 one doesn't work whether I've replaced it with a new version or not, though. I might be replacing them incorrectly however. And upon right-clicking on Origin and clicking run as administrator I still receive the same error during installation.

  • yahel_1's avatar
    yahel_1
    9 years ago

    @sarahthec

    Close Origin and then go to   C / Program Files (x86) / Origin Games

    Once you are in the Origin folder go into your Sims 4 Folder / _Installer /DirectX / redist

    Once you are in this folder you will notice a bunch of .rar's.

    Delete ALL of the .rar files OUT of the redist folder.

    DO NOT DELETE: DSETUP.dll, dsetup32.dll, or DXSETUP.exe

    Once the redist folder only has those 3 files that you DIDN'T delete are left, go back into Origin and hit the "Ready to Install" button again and i think you should by fine.🙂

    NOTE if you have Windows 10 and your issue persist...

    Install this https://www.microsoft.com/en-ie/download/details.aspx?id=40784

    More details for how to do,look here    http://answers.ea.com/t5/Technical-Issues/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/m-p/47...

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 Thanks for your reply, but I don't seem to have a DirectX folder.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I do have Windows 10 and I installed those programs again (excluding the .arm) but still no fix. I also do have the MSVCP120.dll.

  • yahel_1's avatar
    yahel_1
    9 years ago

    @sarahthec you have restarted your PC? and if your issue persist you give REPAIR ?

    THANK YOU!

    this worked for me, i had the missing MSVCP120.dll error. i just downloaded all three. two didnt want to be installed the third file allowed itself to install and that fixed the issue. when the other two told me they didnt need to be installed i just closed them out. after the 3rd one installed, i rebooted, everything works. thanks for posting this fix

    Your solution solved the problem, thank you!

    Note: I did repair with the x86, and installed the x64 .exe files to make the error go away. The .arm could not be installed.

    Read carefully this thread http://answers.ea.com/t5/Technical-Issues/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/td-p/4762850/highlight/true/page/2

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I took the newly downloaded vcredist_x64.exe and put it in my The Sims 4/_Installer/vc2013 folder. I took the 64 bit that was already in the folder and put it on my desktop. I also repaired the new 64 bit which prompted a restart. The error still persists. However, my install log now says the executable is missing all together.

    My log:

    Spoiler
    ****************************************
    Install Date: 06/12/2016
    13:41:05 Started logging
    ****************************************

    13:41:05 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:05 Install Locale: en_US
    13:41:05 Initialized installation config.
    13:41:05 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
    13:41:05 EAInstaller version: 4.05.03.00
    13:41:05 Original System Version (10.0.10586)
    13:41:06 Launching System Version (5.1)
    13:41:06 Touchup running under compatibility mode
    13:41:06 OS: Microsoft Windows XP Home Edition
    13:41:06 Data reader initialized.
    13:41:06 Data reader config: LOCALE = en_US
    13:41:06 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
    13:41:06 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
    13:41:06 Data reader config: CREATE_DESKTOP_ICON = 1
    13:41:06 Data reader config: CREATE_STARTMENU_ICON = 1
    13:41:06 Data reader config: 32BIT = 0
    13:41:06 Data reader config: 64BIT = 1
    13:41:06 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
    13:41:06 Installation registry missing. Game not yet installed.
    13:41:06 (Config)Studio: Maxis
    13:41:06 (Config)Game Name: The Sims 4
    13:41:06 (Config)Display Game Name: The Sims™ 4
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 0
    13:41:06 (Config)Updating ForceUninstallAllFiles to: 1
    13:41:06 EAI data version: 4.05.03.00
    13:41:06 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
    13:41:06 Start redistributables install phase
    13:41:08 Started VC++ Runtime 10.0.40219.01 Install Phase
    13:41:08 Installing x86 VC runtime: 10.0.40219.01
    13:41:08 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:17 Process exited with exit code 0.
    13:41:17 Successfully installed x86 VC runtime.
    13:41:17 Installing x64 VC runtime: 10.0.40219.01
    13:41:17 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
    13:41:23 Process exited with exit code 0.
    13:41:23 Successfully installed x64 VC runtime.
    13:41:23 Finished VC++ Runtime 10.0.40219.01 Install Phase
    13:41:23 Started VC++ Runtime 12.0.30501.0 Install Phase
    13:41:23 Installing x86 VC runtime: 12.0.30501.0
    13:41:23 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:27 Process exited with exit code 0.
    13:41:28 Successfully installed x86 VC runtime.
    13:41:28 Installing x64 VC runtime: 12.0.30501.0
    13:41:28 Launching process:
    Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
    Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
    13:41:28 ERROR: Unable to launch process! (Error code: 2)
    13:41:28 ERROR: The executable appears to be missing!
    13:41:28 Error installing x64 VC runtime.
    13:41:30 Installer finished with exit code: 1
    13:41:31 Shutting down data reader.

    ****************************************
    13:41:31 Stopping install logging
    ****************************************

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