Forum Discussion

devoteddgfan's avatar
devoteddgfan
Seasoned Newcomer
3 months ago

There is a problem with your game set up Please reinstall your game.

I am not sure what to do with this.  I have seen a message like this in this forum and reading is like reading some kind of code.  I would like for someone to help me with this.  I don't have a way t...
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  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    devoteddgfan  Try forcing DirectX 9 mode.  Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box.

    If that doesn't help, or you'd like to see whether there's a way to use DirectX 11 mode, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

devoteddgfan  Try forcing DirectX 9 mode.  Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box.

If that doesn't help, or you'd like to see whether there's a way to use DirectX 11 mode, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

  • devoteddgfan's avatar
    devoteddgfan
    Seasoned Newcomer
    2 months ago

    Thank you for your info.  It worked great.  I only play that game once a week on a different computer.  I have the Sims four on two computers and X-Box One.  I was so happy to play it yesterday even though I didn't get to play it for very long.

  • AnimalLover165's avatar
    AnimalLover165
    Rising Newcomer
    3 months ago

    It worked for me as well! Thank you so much!

  • lovelyqueen32's avatar
    lovelyqueen32
    Rising Newcomer
    2 months ago

    Thank u so much I was in tears trying to figure out what happened to my game thank you thank you..... 

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