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sixtiesbaby62's avatar
sixtiesbaby62
Seasoned Newcomer
14 hours ago

Unable to get OneDrive to use my files with Sims 4

Hi,

I am having trouble with getting One Drive to work with my game.

This happened before when my Windows 11 computer updated itself.  I was able to get One Drive to work and get my  games back by logging into OneDrive app (my computer logged me out when it updated).

Today it seems my computer updated itself again. When I started Sims 4, my games again were not there.  I went to the One Drive cloud.  All of my game files are there. One Drive was still signed in, but it is not bringing my saved games to the game.  How do I do that?  I tried to find out, but I am unable to figure it out.

Please, is anyone able to help me?

Thank you for any help you can provide.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    sixtiesbaby62  The underlying cause here could be low storage on your computer, so please make sure you have enough space on your C drive.  I don't know how large your Sims 4 user folder is, but the computer needs 20-25 GB free with the folder stored locally, or OneDrive may try again to push it to the cloud.  And  game updates can temporarily take a lot of extra space, which may explain why this keeps happening.

    Can you see the Sims 4 user folder in Documents > Electronic Arts?  If so, right-click it and select "Always keep on this device."

    If you can't see the folder on your computer, please see the "Restoring missing saves" section of the first post of this thread:

    [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

    In general, I'd suggest not allowing OneDrive to touch your Sims 4 files at all.  But if you'd prefer to keep using it, that guide has a couple suggestions for how to prevent it from causing problems.

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