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Kenwinzt's avatar
Kenwinzt
Seasoned Newcomer
2 days ago
Solved

unable to play sims 4

I clicked on the game but it only showed this white screen. I've tried deleting all mods/cc, uninstalled and reinstalled but it still doesn't work. Anybody knows how to fix it? My DxDiag.txt is attac...
crashing
hardware
lag
launching
  • Kenwinzt's avatar
    Kenwinzt
    5 hours ago

    Now I can launch the game normally. I fixed it by going to Steam app > Library > The sims 4 > Properties > and typed "-xd9" in lauch option box. From a quick search, it was probably because i ran the game on DirectX 11?? Not sure. Appreciate your help anyway! 👍

jpkarlsen's avatar
jpkarlsen
Retired Hero
22 hours ago

Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

  • Ayanau22's avatar
    Ayanau22
    Seasoned Newcomer
    22 hours ago

    I'm having the same issue, I've uninstalled and reinstalled both the game and the EA app and no mods or CC are in my game folder.

  • Kenwinzt's avatar
    Kenwinzt
    Seasoned Newcomer
    15 hours ago

    Thank you but I deleted all mods/cc and tried reinstalling the game twice, even reinstalled Steam and Ea app but same issue still happens 

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