I recently moved to a new apartment, and ever since, when I stream the Sims 4, my whole pc crashes after maybe 30min - one hour. Today was the third crash. I have uninstalled, reinstalled origin and uninstalled the game but now when I go to reinstall the game, I get this error after every pack install (pic attached). I have searched what this means and have done all the suggested fixes and I still receive this error. I'm too scared to even play the game now in case it crashes my whole system again... especially with this error coming up every time.My antivirus is off while I install the game (as suggested in one of the forums), I have completely uninstalled everything and reinstalled, deleted all my mods and I'm honestly just sick of it.My computer can run many higher end games with no dramas, while streaming and on discord calls, but it can't seem to run the Sims 4 ... any help would be greatly appreciated. Thanks everyone in advance.

@xTegs Are your packs downloading at all? If not, try clearing Origin's cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If that doesn't help, you can try uninstalling Origin "the hard way" and reinstalling: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/ It's also entirely possible that this is a server side issue, as EA has released a new TS4 pack and a new Star Wars game in the last couple of days. In that case, you'd just need to be patient (I know, not what people want to hear). For the crashing, do you get a BlueScreen? Does your PC shut down, or does it restart? The first place to look for errors is in a dxdiag; you can attach one directly to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Packs are downloading, but that error pops up after every install. I haven't tried playing yet but I worry cos errors SUCK. I cleared out my cache already, but I've attached the DxDiag.

@xTegs None of the errors (some of which are probably harmless) in your dxdiag have anything to do with Sims 4 or Origin. This is important: Does your PC shut down when it crashes, or does it restart? Have you seen any BlueScreens?

It completely shuts down then restarts itself. No blue screen at all. Everything has to restart again once booted up.

@xTegs That makes a hardware issue more likely. So some hardware monitoring is in order. You can download hwinfo (free) from here: https://www.hwinfo.com/download/ You don't need to install it; just download the portable version, unzip it, and launch it directly from Downloads. (If you do want to install, be sure to click the green button, not the orange one.) First, restart your computer, wait a couple of minutes, launch hwinfo, make sure it's set to sensors only, and click the icon that's a sheet of paper with a + sign to start logging. Wait five minutes, then launch Origin and TS4, and play for 20 minutes or until your PC shuts down. You can stop the logging by clicking the same icon. The log file can be uploaded in .csv format to a third-party filesharing site (leave the link here). Or you can change it to .txt format (just log.txt, not log.csv.txt) and attach it to a post here; I don't think it would be too large.

Unknown Error - Sims 4 - game crashes whole PC

11 Replies

puzzlezaddict
Hero+
6 years ago
@xTegs Are your packs downloading at all? If not, try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, you can try uninstalling Origin "the hard way" and reinstalling:

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

It's also entirely possible that this is a server side issue, as EA has released a new TS4 pack and a new Star Wars game in the last couple of days. In that case, you'd just need to be patient (I know, not what people want to hear).

For the crashing, do you get a BlueScreen? Does your PC shut down, or does it restart? The first place to look for errors is in a dxdiag; you can attach one directly to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
xTegs
6 years ago
Packs are downloading, but that error pops up after every install. I haven't tried playing yet but I worry cos errors SUCK.
I cleared out my cache already, but I've attached the DxDiag.
DxDiag.txt90 KB
puzzlezaddict
Hero+
6 years ago
@xTegs None of the errors (some of which are probably harmless) in your dxdiag have anything to do with Sims 4 or Origin. This is important: Does your PC shut down when it crashes, or does it restart? Have you seen any BlueScreens?
xTegs
6 years ago
It completely shuts down then restarts itself. No blue screen at all.
Everything has to restart again once booted up.
puzzlezaddict
Hero+
6 years ago
@xTegs That makes a hardware issue more likely. So some hardware monitoring is in order. You can download hwinfo (free) from here:

https://www.hwinfo.com/download/

You don't need to install it; just download the portable version, unzip it, and launch it directly from Downloads. (If you do want to install, be sure to click the green button, not the orange one.) First, restart your computer, wait a couple of minutes, launch hwinfo, make sure it's set to sensors only, and click the icon that's a sheet of paper with a + sign to start logging. Wait five minutes, then launch Origin and TS4, and play for 20 minutes or until your PC shuts down. You can stop the logging by clicking the same icon.

The log file can be uploaded in .csv format to a third-party filesharing site (leave the link here). Or you can change it to .txt format (just log.txt, not log.csv.txt) and attach it to a post here; I don't think it would be too large.
RoraRayne
6 years ago
I had this issue. Since the update for the University Expansion some mods cause the game to crash. It is because the modders have not updated their mods for the latest patch. I had to remove 4 mods from my mods folder that were the cause of my crashing. I moved them to a new folder not in the game while waiting for an update.
Here are the mods that I had that caused my game to crash in case you have them:
Death Angels Modpack by NeilDevBlog
Witches and Warlocks Modpack by NeilDevBlog
Expanded Mermaids by SpinningPlumbobs
Dazed Low Energy by GothyPanda
There are others that cause the issue too. It is best to remove all mods that do not deal with furniture, hair, clothing, and accessories and then put them back in a few at a time and reload the game each time to see if those mods cause the issue or not. It takes time, at least it did for me with how many Mods I have.
Hope this helps.
xTegs
6 years ago
I appreciate the help 🙂
Though it's not just my game thats crashing, it's my whole PC.
And I've removed all mods and cc from the game too...
xTegs
6 years ago
So it took awhile to actually get a crash out of the game/PC as it only happens when I'm streaming. So I set up a test stream and let it run with the software and I got it logged 🙂
The file, though, is an unsupported format? Can we not upload excel spreadsheets here? ☹️
xTegs
6 years ago
Okay so it's in google docs, here is the link : https://drive.google.com/open?id=1EVXjWWXP3zKGXpb-kDks-ISkpgc18RAJ
puzzlezaddict
Hero+
6 years ago
@xTegs I got your log, in .csv format, so the upload worked fine. It's not a supported file format here, but you can theoretically save it as a .txt file instead. However, I had trouble reading another log in .txt format, so I was glad to have the .csv instead.

Did you get a system crash (as in, the whole PC rebooted) when you were logging? There's nothing obvious in the log: no high temps, no fluctuating voltage, none of the usual obvious culprits. What do you have for a power supply? The easiest way to find out is just to look at it. I'm interested in the manufacturer, the wattage, and the rating. And what do you have for a motherboard? If you're not sure, at least one of the headers in hwinfo should list it.