Unplayable, cannot get past menu screen
Hi, I recently re-downloaded the SIMS4 with Cats & Dogs and was very excited to play after a few years. The first couple of hours it worked fine, then it stopped working entirely. Issue 1) It ge...
Forum Discussion
Hi Yvon. I'm sorry to say that you are supposed to have a processor that runs 2.0 GHz or higher. You also need a graphics card that supports Pixel Shader 3.0. I don't think that is a feature of integrated graphics, which is what the Surface 3 uses. I hope that helps. I might suggest that if you try to play on it again, you make sure you don't have anything else running on it at the same time.
Here is a breakdown of the minimum requirements for The Sims 4:
Operating System: Windows XP, 7, 8, 8.1, or 10 (64-bit recommended)
Processor (CPU): Intel Core 2 Duo E4300 (or equivalent) with a minimum 2.0 GHz dual-core speed if using integrated graphics
Memory (RAM): 2 GB
Video Card: NVIDIA GeForce 6600, ATI Radeon X1300, Intel GMA X4500, or a similar card supporting Pixel Shader 3.0
Hard Drive Space: At least 10 GB of free space
DirectX: Version 11 compatible ( you can still use DX 9 though
Internet: Required for product activation
Hi Whubble,
Thank you so much for your quick reply!
Wow that makes sense that.. apologies for wasting your time! I play it without having anything else running so it definately is my laptop.
Okay so I googled some more, my Intel Core i5-1035G7 has:
- Base clock: 1.2 GHz
- Turbo boost: Up to 3.7 GHz
So according to that it should work?
Also my Intel Iris Plus Graphics supports:
- Pixel Shader 5.0
- DirectX 12
- OpenGL 4.6Which is higher than the pixel 3 you mentioned. To note, it worked 2 days ago and then stopped working yesterday, what would have changed in the meantime? It worked year ago as well so I am just suprised it completely stopped at the moment.
Thank you,
Yvon
