whostolemyapples If you can launch the game at all, there's a Bin folder somewhere, I mean it absolutely has to exist. So maybe you're looking at a partial duplicate install.
The first problem sounds like this:
Frozen game/menu after ad | EA Forums - 12008756
The second one is somewhat common and has a number of causes. The next question is whether you can load a different, previously-unplayed household within the same save. Click Load Game rather than Resume and choose that other household; you don't need to save your progress.
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