Unrecognized Video Cared

Hi!

I recently reinstalled The Sims 4 on my laptop, but now I’m getting an 'Unrecognized Video Card' notification.

It’s very strange because I’ve been playing on this exact same laptop for months and never had this issue before. My graphics card is an NVIDIA RTX 4060 Laptop GPU.

My system is fully up-to-date; I even re-installed the latest Windows updates and ran DISM and SFC scans to check for corrupted files — everything came back fine. My graphics drivers are also the most recent version.

I found a forum post suggesting to disable a specific Win11 setting (Optimizations for windowed games), but unfortunately, that didn't help: Graphics card not recognized

I’m certain the game is using my RTX card, but I don’t understand why it’s suddenly not recognized. I know there are workarounds to manually add the card to the game files, but I’d like to understand why this became an issue now, especially since it worked perfectly for months.

Has anyone else experienced their graphics card suddenly becoming 'unrecognizable'? Does anyone know what might be causing this?

Thanks for any help!