Update 11/ 4/24 - Sims game won't open and returns to EA app Homepage

Triggerfish52  I explained how to provide a dxdiag a couple of posts ago.

And yes, there's a way to contact EA directly, but the support reps usually deal with account issues and don't necessarily know what to do with this kind of problem.  Still if you want to try, start here.

https://help.ea.com/en/

By the way, not "everyone" is having this problem, just enough players to have established a pattern of sorts.  It's not nearly as common as it would be if this were entirely a game issue.