Game crashes after downloading Facebook cloud save (level 56)
I'm experiencing an issue with my old Facebook cloud save, and it appears that other players are having the same problem.
What Happens:
- The game starts normally with a new town.
- I log into Facebok and my cloud save is detected correctly.
- I can see my town information before downloading:
- Level 56
- Last Cloud save: July 21
- Simoleons, LP and SP also appear correctly
- After selecting Download Saved Data, the loading screen starts normally.
- The loading completes, the normal town music begins to play, but before the town is rendered, the game crashes.
Devices tested:
- Ipad (26.5 IOS)
- Iphone (26.5 IOS)
- BlueStacks (Android)
The exact same thign happens on all three devices, so this does not appear to be device-specific.
I've already tried:
- Reinstalling the game
- Restarting the devices
- Downloading the save multiple times
- Testing on different devices
Create a new game, then replace it with the save file
- Create a new game, change the graphics to Classic, then replace it with the save file
A new town works perfectly. The crash only happens with my old Facebook cloud save.
This save is many years old and is very important to me, because I used to play with my mom when I was young and now she is not here anymore. Is anyone from the Firemonkeys/EA team able to investigate whether this cloud save can be repaired or restored?
