Product: The Sims MobilePlatform:AndroidList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy A12OS Version 12How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Steps Taken to Reproduce: 1. Open Sims Mobile. 2. Ensure notifications are enabled in the game settings. 3. Check for upcoming parties in the party list or calendar. 4.Monitor for notifications related to parties. 5. Observe that no party notifications are received.What do you expect to see? Notification received for parties.Connection Type WifiPlease select your region Country As of two weeks ago, I have noticed that I am no longer receiving party notifications outside the game. This has led to missed opportunities to participate in parties and engage with the social aspects of the game. Bug Details: Issue Description: I am not receiving any notifications for parties outside game. (Only get the in-game party notifications now) Impact: I have missed out on joining parties early and reduced my play time. Frequency: The issue appears to be consistent, as I have not received any party notifications since two weeks ago. Additional Information: I have verified that notifications are enabled both within the Sims Mobile app settings and on my device's settings. I have verified that Sims Mobile runs in the background with unrestricted data and battery usage. I have also restarted the app and my device multiple times to see if the issue persists, but unfortunately, I am still not receiving party notifications. I have verified that I'm signed to Facebook. Please look into this issue. Thank you for your assistance.

@3QH4QRT Unfortunately this is a bug and there is no workaround to get party notifications.

Hi Ilois,I generally get the other notifications, daily tasks, completing events, etc…and nothing happened that I’m aware of. I usually play on my iPad but once a week or so in my iPhone. Maybe there was an update that happened?thanks -

Oh, no, Zenkoan, you too? We’re both impacted. (I go by dragonadamant in game)

@dracosummoner Hi, which device are you playing?

@iyzopjs0rwz0 Notifications haven't worked for several months this time.

surprisingcolli

3 years ago

[Open] - Not Receiving Party Notifications

Product: The Sims Mobile
Platform:Android
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy A12
OS Version 12
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Steps Taken to Reproduce: 1. Open Sims Mobile. 2. Ensure notifications are enabled in the game settings. 3. Check for upcoming parties in the party list or calendar. 4.Monitor for notifications related to parties. 5. Observe that no party notifications are received.
What do you expect to see? Notification received for parties.
Connection Type Wifi
Please select your region
Country

‌

As of two weeks ago, I have noticed that I am no longer receiving party notifications outside the game. This has led to missed opportunities to participate in parties and engage with the social aspects of the game.

Bug Details:

Issue Description: I am not receiving any notifications for parties outside game. (Only get the in-game party notifications now)
Impact: I have missed out on joining parties early and reduced my play time.
Frequency: The issue appears to be consistent, as I have not received any party notifications since two weeks ago.

Additional Information:

I have verified that notifications are enabled both within the Sims Mobile app settings and on my device's settings.
I have verified that Sims Mobile runs in the background with unrestricted data and battery usage.
I have also restarted the app and my device multiple times to see if the issue persists, but unfortunately, I am still not receiving party notifications.
I have verified that I'm signed to Facebook.

Please look into this issue.

Thank you for your assistance.

bug

16 Replies

surprisingcolli
3 years ago
I can;'t believe this issue still persists, i just had this happen for me ☹️

(Device Information:

Device Model: Samsung Galaxy A12
Operating System: Android 12, OneUI 4.1
Sims Mobile App Version: 40.0.1.146796)
Ilois4
Hero+
3 years ago
@surprisingcollin Hi, any changes in the notifications since you posted?
Do you play with multiple device or did you have some other issues in your game when this started?
surprisingcolli
2 years ago
it was working fine for a while around september 13, but now the problem is back since last week.
surprisingcolli
2 years ago
working fine for a while, now the problem's back 😞
Device Model: Samsung Galaxy A12
Operating System: Android 12, OneUI 4.1
Sims Mobile App Version: 41.0.2.148984
themobile_spear
Seasoned Scout
2 years ago
@surprisingcollin Hi, looks like it's a bug. We have already reported this bug, but it has not been fixed yet.
zenkoan
2 years ago
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro, iPhone XR
OS Version 17.1.2 on both
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Playerid [removed]
What do you expect to see? Party notifications
Connection Type Wifi
Please select your region North America
Country United States

‌

As of two weeks ago, I have noticed that I am no longer receiving party notifications outside the game. This has led to missed opportunities to participate in parties and engage with the social aspects of the game.

Bug Details:

Issue Description: I am not receiving any notifications for parties outside game. (Only get the in-game party notifications now)

Impact: I have missed out on joining parties early and reduced my play time.

Frequency: The issue appears to be consistent, as I have not received any party notifications since two weeks ago.

Additional Information:

I have verified that notifications are enabled both within the Sims Mobile app settings and on my device's settings.

I have verified that Sims Mobile runs in the background with unrestricted data and battery usage.

I have also restarted the app and my device multiple times to see if the issue persists, but unfortunately, I am still not receiving party notifications.

I have verified that I'm signed to EA and Game Center

[Ilois4: Removed Player ID. Please don't share private info on Answers HQ since these boards are publicly visible.]
Ilois4
Hero+
2 years ago
@zenkoan Hi, are the other notifications appearing normally, Sims completing events and such?

Anything out of normal that happened two weeks ago when the notifications stopped? Do you play with two devices?
zenkoan
2 years ago
Hi Ilois,
I generally get the other notifications, daily tasks, completing events, etc…and nothing happened that I’m aware of. I usually play on my iPad but once a week or so in my iPhone. Maybe there was an update that happened?
thanks -
zenkoan
2 years ago
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro and iPhone XR
OS Version 17.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Don’t know
What do you expect to see? I expect to receive party notifications from my friends
Connection Type Wifi
Please select your region North America
Country United States
‌
Have not received party notifications from friends for almost a month - and missing parties now and not having the social aspect of the game via party chat. Plus because of not going to parties or going late my Sims sticker count is low.
dracosummoner
2 years ago
Oh, no, Zenkoan, you too? We’re both impacted. (I go by dragonadamant in game)