Forum Discussion

Mayas26's avatar
Mayas26
Seasoned Novice
27 days ago

Purchase Error

As other people have mentioned, there is a bug which won’t let you buy anything within the game, instead kicking you out of the transaction attempt with a message saying “No money removed from account” or “Restart to complete transaction” (which doesn’t do anything).

A number of players have reported this, but EA won’t acknowledge the error, despite the fact that this is stopping people from giving them money. Is there anything else that can be done at this point? Why would they ignore this?

  • MilaGliin's avatar
    MilaGliin
    Seasoned Novice

    They stole my money, I purchased a pack (the Halloween house) and never received it, that happened with others and they didn’t fix it. And they know about it 

  • I’m literally in that same boat rn. It’s really getting me mad. I missed out on buying the Desi Extravaganza pack as well as the heritage pack that was just out 24 hrs ago. Now I might miss out on the Losta Lights bundle pack. I’ve tried every form of contact with EA games through the app, their website, email and even dmed on instagram. Too many bugs in this game has resulted in me missing items and missing opportunities for more rewards. 

  • This has been happening to me since 11/04, when I made a purchase that I didn't receive inside the game. 
    I've already tried to contact and still nothing has been resolved! I don't know what to do anymore.