Forum Discussion

gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago

Re: How To Get Help for Persistent Bugs

I’ve been asking for my game to get rolled back for over a month and all they say is please wait as the game team is investigating.
Rollback solution without any kind of compensations is awful, but I can’t even get a rollback. Is it because I’m a Japanese and getting Japanese language support? Would English speaking users be supported more smoothly? Or is it because I’m asking for festival ticket rewards or refund of ticket price as my least compensation?

Anyway, EAHelp said they have received hundreds of reports about this issue. Thank you for the wonderful holidays, TSM. I hope to see gurus’ replies in the new year.

17 Replies

  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago

    It has already been more than two months since “Where’s the Network?” issue started occurring to me. I can’t get into the game almost at all now.

    I’m not going to waste any more time in conversation with EAHelp. (please check the attached screenshot)

    I’ve been missing out on several events and quests that are ongoing right now. On top of that, it’s a huge disappointment that the rewards from past events will also be lost as my game gets rolled back for months.

     

    I have a simple question.
    Will the team be able to fix “Where’s the Network?” issue in the near future? Or is there no prospect of fixing it at all?

  • SalixCat's avatar
    SalixCat
    Hero+
    4 years ago
    @gogotamago5 I've been told it is still under investigation. Sadly, the only temporary solution for now is a rollback 😢
  • yani_tsm's avatar
    yani_tsm
    4 years ago
    @gogotamago5 yeah, I had a day or two of almost no error. But then it started getting worse. Yesterday I logged in at noon, and then I couldn't login until today's morning. It is a rollercoaster...
    I'm talking to EA Help right now again...
  • yani_tsm's avatar
    yani_tsm
    4 years ago

    Well, it got nowhere. They ask me to create a new in-game ticket. Resuming the old in-game ticket doesn't work. I can't enter the game to create a new one.

    Is it the end? 😢

  • yani_tsm's avatar
    yani_tsm
    4 years ago
    @gogotamago5 That doesn't work since it is not an in-game ticket :-(. I actually resumed my in-game ticket from last week, but they said they need a new in-game ticket.

    I just wish the next time I am in I would have time to create a new in-game ticket.
  • yani_tsm's avatar
    yani_tsm
    4 years ago
    @gogotamago5 Exactly. You ask for help because you can't enter the game, and you can't get help because you can't enter the game. 😒
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    I finally got a rollback my game today.
    Though I couldn’t get it just by sending tickets to EAHelp, and had to DM to Simguru Sanah via Twitter to get my case escalated.
    My game was rolled back to October 30. There was no explanation as to what date it rolled back, so this is just a guess based on my sims’ outfits, though.
    It took sooo long time to get a rollback, and I lost a lot of rewards, but I’m glad to be playing the game again..
  • SalixCat's avatar
    SalixCat
    Hero+
    4 years ago

    @SoSuchaGamer 

    Tap on SimGuruSanah's  profile image. Then, tap on CONTACT ME. This will create a new message in your INBOX.

  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    @SoSuchaGamer
    She seems to have closed her Twitter DMs, so try mention tweeting her on Twitter and asking her to send you a DM, or you can try DMing her on AHQ, as Salix said 🤞

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