Ahoi!I have a issue. First at all: Sorry for the bad english cuz i'm from germany but i can't find any solution about this problem.I looked in this thread already: https://answers.ea.com/t5/Titanfall-2/PS4-Titanfall-2-this-profile-is-not-permitted-to-play-online/m-p/5904957Like this guy (who's not responded anymore after a time) is the problem not solved with all them 'maybe solutions'.The problem comes with no problems before. I played one day, going to nightshift and in the moring i can't play multiplayer anymore.,,,I have already done:- hard reset- reinstalling- change to dns server 8.8.4.4 and so on and back- checking internet connection at the same time where the game launched (everytime 24ms and no packet losts)- rebooting router - i have xbox goldAny ideas? I play on xbox one

Hi there, @Kirmesss. Have you checked your Microsoft account to make sure there's nothing blocking online play? Have you possibly received a ban? Also, on your Xbox, try going to Settings > Account > Privacy & online safety. Make sure the multiplayer options are enabled here as well.

@EA_AljoI can play every another online Game (Vigor, Spellbreak, Apex Legends...) I'm not banned or something like that.Multiplayer options are from the beginning from my xbox enabledTry to solve this, Sherlocks. I'm waiting for ya. xDEdit: Nat is open if it's the next question

@Kirmesss Try resetting the password for your account at www.origin.com. Let me know if that makes a difference or not. Thank you.

@EA_AljoWhat does it have to do with this? Titanfall2 belongs to EA but I didn't have to create an EA account for it or for Apex Legends. My Microsoft account was enough to play it. I therefore do not have an EA account with the profile with which I have Titanfall2.It cannot be that the error has never occurred. Somehow there has to be a solution and I strongly doubt that such a gameplay error has nothing to do with a user account in a company. Like i play on xbox one from microsoft and play a game from EA. Two different companies.Edit: So, the email address I use for Microsoft does not exist with Origin. (So I would have to register first.) So it can't be the problem. Before that I could play it too.

@Kirmesss An EA account is required to play our games online. You're posting on your EA account. If you play on a different account though, you'll need to link that to an EA account in order to play online.

Profile not permitted to play online

14 Replies

R1L1_KIRITO
Seasoned Newcomer
2 months ago
If this happens again then you'll need to update the game I got the same thing you did basically means your not permitted to play the old version of the game
EA_Aljo
Community Manager
4 years ago
@Kirmesss

I can't think of anything else to suggest. It sounds like your account isn't allowed to play online. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can look into this further for you.
Kirmesss
4 years ago
@EA_Aljo I talked to the microsoft support too but they can't find anything what can be the problem for this issue. That's why they tell me to do a bug report.
EA_Aljo
Community Manager
4 years ago
@Kirmesss

Thanks for letting me know. Have you tried talking to Microsoft support? They should take a look at your account to see if there's anything on their end causing this.
Kirmesss
4 years ago
@EA_Aljo This was one of the troubleshooting solutions.
EA_Aljo
Community Manager
4 years ago
@Kirmesss

Try connecting your console to a wireless hotspot. If that works, change your connection back to the normal one you use and see if that lets you now play.
Kirmesss
4 years ago
@EA_Aljo So. I write them two times and they can't help. All troubleshooting solutions are useless. Not really useless but doesn't help.

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Anyone who also has this problem should please send a bug report to technical support so that the developers can bring out a hotfix for it as soon as possible.
EA_Aljo
Community Manager
4 years ago
@Kirmesss

I'm not seeing any issues with the account you're posting under. So, if you're playing on a different account, I wouldn't be able to investigate it. You should contact an advisor so they can look into this further. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!
Kirmesss
4 years ago
@EA_Aljo Doesn't change anything to reset the password.
EA_Aljo
Community Manager
4 years ago
@Kirmesss

An EA account is required to play our games online. You're posting on your EA account. If you play on a different account though, you'll need to link that to an EA account in order to play online.