EA is looking into the lagging and freezing isues

"doctortr43;c-2002518" wrote:
No fix Yet it is clear that They do not care.

This was posted on the EA answers thread yesterday by Community Manager EA_Roger:
Hello,

First of all thank your for your reports & your detailed responses. It's thank to players like you that we can get to the bottom of these issues.

We are currently tracking a few issues that seem to have popped up after the recent THOT update the main one being freezing & stuttering issues in-game. We have forwarded the date you've sent us on to our studio and are currently waiting to hear back from them on our end.

As soon as we have an update on this we will get back to you, thank you for your patience & cooperation on this. We apologize for the inconvenience caused by this issue.

Thanks,

Stuttering, stalling, freezing having to restart is annoying.... but I can live with that.

When will the store be back? When will I be able to craft Flanders Tome items again?

If these are not fixed soon, at least Act 1 will become a write off.

"Cooperman1212;c-2002705" wrote:
Almost not worth playing except to get the Halloween stuff done, when it lets you in. Terrible feeling trapped in my town with out being able to move around. Wasting so much time ! No wonder so many players leaving the game. No wonder EA taking so long to fix it, that company is going downhill and ignoring the older games and maintaining them. What a friggin joke.
Let's go guys , get off your big fat machachino swilling butts and fix the freezing !!

There is another side to this, from a troubleshooting perspective.

First, not everyone is experiencing the same issues. I have 3 towns on the same device. On one I have no issues, at all. On the second, there is significant lag when I collect from buildings. If I wait, and let it collect I can move on and all is well. If I have a no patience event and click and move while its collecting, it will overload and freeze. It will eventually resume but after an extended time, so a hard close is the fix.

On the third everything is sooooo slow. That being said, everything works if you wait. On that town I have finished Act 1, I have crafting to level 6, and bought out everything I didn't have in the store. No issues other than slow. No issues on all three visiting friends.

Other people have the store items gone. Also some have crafting not working. Some have levels of the tome being reset. Some can't visit neighbors.

This is a debug nightmare. The issue will be finding if there is a commonality in the code causing these issues, and then figuring out why it triggers in some games but not others.

EA has responded more to this updates glitches in the last two days than they did to "The Glitch" in 2 years. If you are expecting an overnight magic patch to fix this mess you are dreaming. They have asked through @johncolombo that we post on EA Answers on a specific page what we are experiencing. They are trying to find the root cause.

I am not an EA fan. I dealt with 'The Glitch' over and over for a year. Glitches are frustrating But some of the rants going on about this are a bit over the top.

"Muhsterino;c-2002659" wrote:

"doctortr43;c-2002518" wrote:
No fix Yet it is clear that They do not care.

This was posted on the EA answers thread yesterday by Community Manager EA_Roger:
Hello,

First of all thank your for your reports & your detailed responses. It's thank to players like you that we can get to the bottom of these issues.

We are currently tracking a few issues that seem to have popped up after the recent **** update the main one being freezing & stuttering issues in-game. We have forwarded the date you've sent us on to our studio and are currently waiting to hear back from them on our end.

As soon as we have an update on this we will get back to you, thank you for your patience & cooperation on this. We apologize for the inconvenience caused by this issue.

Thanks,

Acknowledging the situation creates less "chaos" so to speak. I'm sure we will get a fix in somewhat a timely manner. They have it under control so no need to worry. Once this is sorted it will only be blissful enjoyment of the event because it is pretty good. Idk whats coming this event but by the Act 3 crafting, Im looking forward to that act the most.

Well at the end of the day.... it’s a game.... no point getting too upset about it.

Sure it’s frustrating when it’s not working properly, more so given it’s the Halloween event which is traditionally the most loved by long term players and is often one of the best in the Tapped Out Calendar.

Ultimately it’s EA that lose out with these technical errors as it puts people of playing, and stops people buying donuts (especially when the event store is missing). I know ‘long termers’ on here probably haven’t bought a donut in a long time but there are bound to be many players who do ( especially pre-Level 939).

I’m sure they are fixing it as quickly as they can.

The lag in my game is not nearly as bad as it was. The only issue I just had was tapping friends minions.

"jerry4278;c-2002975" wrote:
Looking at the problem is not solving the problem. I can look at my game all I want and if I don't play it, it does nothing. EA knows there is a problem, everyone has told them and it seems like all they are doing is looking at it.

Just curious, have you ever done any dev work or QA work before? To best solve a problem you have to be aware of exactly what it is you're trying to fix. Otherwise it's just a whack-a-mole game.

"168sean168;c-2003108" wrote:
Donuts harvesting would not work all the time in this event. All i hear is the sound effect of Bonus level ups but the actual selection box did not appear.

Is your blue box gift box at the end of the xp bar squashed flat? I read something recently in a thread somewhere on here about exactly that, apparently deleting and reinstalling fixes it. I'll try and find the thread

edit

Here you go @168sean168

https://forums.ea.com/en/the-simpsons-tapped-out/discussion/227337/level-up-bonuts-gone#latest

"168sean168;c-2003108" wrote:
Donuts harvesting would not work all the time in this event. All i hear is the sound effect of Bonus level ups but the actual selection box did not appear.

Have you tried waiting a bit for the selection box to appear ? I have a similar issue when I build my KEM's. The XP are collected, the bar fills ups several times but only shows a flattened gift box at the end. Then, when everything got collected, multiple selection boxes appear and I get my Donuts all at the same time.

Thanks @laffinlass, @Nixlinx . I didn't see any flattened gift box. The Xps bar will fill up, then starts from zero and fills up and repeats according to the number of levels ups I am supposed to get. When it ended , nothing happened. I waited maybe a couple of mins and nothing happened. I will do a hard close of game and when it re opened, it let me played one round of level up. I am using RTT for leveling up

At moment I am not too perturbed yet as it happens intermittently. I think is related to the current lagging of the game.