Forum Discussion

MichaelNicht's avatar
MichaelNicht
New Spectator
4 months ago
Solved

Apex packs dissapeared after upgrade to wishlist

I tried to open 50 packs but upgraded them to wishlist packs. After opening en recieved and error and the packs didnt open and also dissapeared out my inventory.

  • Hi there, sorry to hear that you’re affected by this.

    Regarding the error you’re seeing, you can refer to the information shared here. The items should still have been granted to your account, so please check your in-game content again to confirm whether they are available. Thanks.

6 Replies

  • I tried to open 50 packs but upgraded them to wishlist packs. After opening en recieved and error and the packs didnt open and also dissapeared out my inventory.

    Made this bug repport 3 months ago but no answer from EA... really nice service by the way. Going to try again and hopefully someone helps me this time

     

  • Hi there, sorry to hear that you’re affected by this.

    Regarding the error you’re seeing, you can refer to the information shared here. The items should still have been granted to your account, so please check your in-game content again to confirm whether they are available. Thanks.

  • MichaelNicht's avatar
    MichaelNicht
    New Spectator
    11 days ago

    Hi,

     

    Thanks for your response.

     

    The issue happened around three months ago. Since then, I have opened many other packs, so it's impossible for me to verify whether the missing 50 Wishlist Packs were actually restored. Apex Legends doesn't provide any inventory history or pack log that would allow me to confirm this.

     

    Could you please check my account on your end and confirm whether the missing packs were granted, or provide the date and details of the restoration? That would help me verify that the issue has actually been resolved.

     

    Thank you.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    11 days ago

    I’m sorry, but if you would like your account to be checked, you’ll need to contact our support team using the Contact Us button at the bottom of the EA Help page.

    That said, since the team shared the relevant information, we haven’t received any further reports of players still missing the content. Thanks.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 16 minutes ago
41,333 Posts