Ideas

Krule-Dru's avatar
Krule-Dru
Seasoned Newcomer
5 days ago

Bans caused by false anti-cheat flags while having connection issues to servers

I believe that there is a problem happening in apex at the moment that involves the anti-cheat flagging people falsely for reasons like connections to the server and reconnecting to them after being disconnectedand then banning them for the reason of "Gameplay Enhancement" . A previous pro player Edam_FPS was recently banned twice and unbanned twice for the same reasons. i believe other people as far back as 2 months have been experiencing this issue and im unsure if EA or Respawn have any knowledge of its case. I was falsely banned myself on the 21st of Jan while i was in the firing range after a tdm match, i was simply aim training when the ban occured and the only things that i had open/used at the time of me playing was "Crosshair X", Steam Launcher settings: 

-dev -console -preload -novid -cl_forcepreload -high -fullscreen +fps_max 180 +mat_letterbox_aspectgoal 0 +mat_letterbox_aspect_threshold 0 +building_cubemaps 1 +cl_fovscale 1.7

i also had Aimlabs open at the time of the ban but ive used both apps before simultaneously and have had no issues prior. I have also used exitlag in the past with no issues of conflict with apex.

I have already submitted my appeal from the ban  but i am making this post to highlight the issue that many other players maybe experiencing at this time. i cannot account for their personal interactions with the game but the frequency and timings make it likely that others maybe getting falsely banned in the same manner.

5 Comments

  • Midnight9746's avatar
    Midnight9746
    Hero+
    32 minutes ago
    Rhodes_RedTone wrote:

    If you are unable to provide practical assistance, there is no need for you to hypocritically reply here.

    Rhodes_RedTone​ Contacting the EA TOS Team is the way to go since the EA Staff here cannot handle EA Account bans.

    Game or EA Account Ban Appeals

    We can’t handle bans or appeals here. Please don't ask us to remove or review bans as it's not something we can take any action on.

    Please check here for info on how to appeal/move forward in the case of a ban or action.

    Rhodes_RedTone wrote:

    Those who have appealed know that the TOS Team almost does not have real person reviews, and they only use AI review tools to reject appeals in batches to evade their work and responsibility.

    From what I understand, each ban is reviewed by a real person, (although they do use templates with their replies to help speed things along, (which may come off as being an AI bot reply)).

    Rhodes_RedTone wrote:

    No one wants your chatbot like replies, and your hero title seems very funny and ridiculous in the responses to these topics.

    If there was other ways to appeal the ban, I would had mention it, however since bans can only be handled by the EA TOS Team, there is no other way to appeal the ban.

    That being said, if you believe your ban was caused by a bug:

    • Do you have any videos, screenshots, etc. that indicates as such?
    • Are you using any 3rd party keyboards, mouse, controllers, etc.?
    • Do you use any programs outside things such as Discord?
  • Rhodes_RedTone's avatar
    Rhodes_RedTone
    New Spectator
    1 hour ago

    If you are unable to provide practical assistance, there is no need for you to hypocritically reply here. Those who have appealed know that the TOS Team almost does not have real person reviews, and they only use AI review tools to reject appeals in batches to evade their work and responsibility. No one wants your chatbot like replies, and your hero title seems very funny and ridiculous in the responses to these topics.

  • I completely agree with your statement that last season, I was unable to enter any matches with shield icons. Many people say that this is because the connection to the server was mistakenly identified as something else and cannot be accessed.

    And on a Saturday in December 2025, I only encountered the same "Gameplay Enhancement" ban as you while playing Robot Battle Royale, which left me at a loss because I had never engaged in any illegal operations in the past 900 hours, and even never exploited game vulnerabilities. Why was I banned just playing "Bot Royale".

    Now seeing your statement, I think I may have found the reason. But I have tried to appeal more than ten times so far, but none of them have been effective. I even suspect that the TOS team has no real living person conducting the review, otherwise I cannot understand why my mistaken ban has not been processed.

  • Krule-Dru's avatar
    Krule-Dru
    Seasoned Newcomer
    5 days ago

    As of this moment im awaiting my second appeal because my first one was denied. I was sent an email for the first time explaining that the investigation of my account and result of the investigation were correct. They didnt specify what i did directly but did add 3 different reasons as to why. Attached below

Featured Places

Node avatar for Apex Legends Bug Reports

Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 26 minutes ago
3,163 Posts