Ideas

Da4Katz's avatar
Da4Katz
New Spectator
24 days ago
Status:
Under Investigation

Beast of Prey/Penumbra Pack "Collected" doesn't update or track opened packs.

In-game packs with a specific collection (Beast of Prey/Penumbra) do not track the collected items accordingly. 

When opening a pack, it does not update or track the collected amount of items, showing 0/10 always despite owning multiple(, gained through said, purchased packs,) items from it.

This has resulted in me rolling random cosmetics that I was not promised to receive from the packs, shown in Screenshot_1586 and 2025-03-12 21-52-34 - Trim.mp4. (I forgot to change the recording to match the higher resolution monitor, hence why it's oddly cropped, but all related information is still viewable.)
From the Beast of Prey pack I got the Gold Talons - Prowler Skin and from the Penumbra Pack's I got; Revenant - Painted Death, Holo - Night Terror, Spitfire - Sunsetter, which all got replaced by the random item of equal value option instead of being removed from the pack's pool which should not have happened. This resulted in my fourth and fifth Penumbra pack resulting in getting random items that I was not expecting or did not want. (Mad Maggie - Tropical Punch and P2020 - Echo's Revenge.)

I am fully aware that items get replaced if any of the items from the packs are obtained outside of the corresponding packs, however I've exclusively bought and obtained the cosmetics through the corresponding packs and not outside of it, so that should not have been applicable. 

Furthermore, despite the proper collected amount not properly being tracked, the pricing per pack does still track, as I bought last two packs for 500 in which I both received random unrelated cosmetics and now it sits at 700 with it thinking I own 5 to 7 items, all the while it is still sitting on 0/10 collected.

7 Comments

  • Stay_Zero247's avatar
    Stay_Zero247
    Seasoned Novice
    4 days ago

    Two weeks later and still no update on this? Are you all just ignoring the issue?

  • Stay_Zero247's avatar
    Stay_Zero247
    Seasoned Novice
    18 days ago

    So what about the penumbra packs? Doesn't mention anything about that issue. 

  • I been having the same issue and it isn’t a visual bug. I still don’t have three items that were supposed to be guaranteed. It gave me items instead that weren’t in the pack because it thought I collected everything and wouldn’t let me get the rest even though says guaranteed 1 item per pack. Still never got stalker, painted death or sunsetter even when check everywhere on poses and skins.

     

  • Da4Katz's avatar
    Da4Katz
    New Spectator
    24 days ago

    Thanks for a quick response!

    However I believe that it's not a visual bug, since if it was just visual I shouldn't have had a chance to roll the unrelated Mad Maggie and P2020 skins from the Penumbra Packs.
    Since those rolls landed from what I believe on the first epic slot for the character skin and fourth epic slot for the gun skin for a second time on my 4th and 5th roll, the slots I'm referring to shown in Screenshot_1589, with the skins in specific shown in Screenshot_1586 and 2025-03-12 21-52-34 - Trim.mp4. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    24 days ago
    Status changed:
    New
    to
    Under Investigation

    Hey there,

    This seems to be a visual bug (you should still be receiving credit though it doesn't update), but we are currently investigating this and other similar event packs.

    Thanks for the report to make sure this was brought to our attention!

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