Ideas

Tomacini's avatar
Tomacini
New Spectator
22 days ago
Status:
New

Unable to launch game past spinning circle screen Case #214832841

Hi team,

I have an issue and EA chat help said to post this here for further help please.

I cannot load past the "Apex Legends" screen with the spinning circle after launching the game, it just spins forever.

I have tried many things, such as deleting the license, launching via steam, EA app, uninstall and installing again, verifying files, 

This issue is consistent on my old PC and now my new PC, it also does not work on my partner's machine on their account so I think this issue must be something with our ISP? 

Is there any tests I can do to confirm or rule this out? Any advise greatly appreciated thank you!

2 Comments

  • Tomacini's avatar
    Tomacini
    New Spectator
    22 days ago

    FIXED/RESOLVED:

    While it did not work with my wired internet initially. I tried disconnecting and hotspotting my PC via my mobile and launching the game, then when it gets to the spinning circle it prompted me to login to my EA account and let me in!!!!

    Then when I go back to wired internet it works completely fine!!!

    So it must be an issue with authenticating accounts that havent migrated to EA app maybe ? Idk! but this worked for me goodluck out there

  • Tomacini's avatar
    Tomacini
    New Spectator
    22 days ago

    Just to add, we both use wired ethernet connections, completely fine playing other games, issue only occurs for apex

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