[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

UPDATE NOV. 21, 2025

Hi everyone,

We wanted to stop by with a brief update regarding the EA app issue that’s been discussed in this thread.

Any players who were unable to access any modes have already received the content as per the original post. We’ve now followed up by granting XP Tokens to players who were identified to be impacted in some modes. If you’re included, you’ll find an in-game message in your Battlefield 6 Inbox (accessible from the main menu) with the tokens available to claim.

Thanks to everyone who stuck with us and offered thoughtful, constructive feedback throughout the process. We truly appreciate your patience and passion for Battlefield, and with that, we’ll consider this thread closed.

UPDATE 4, Oct. 17 - EA app Outage In-game Rewards Update

We're aware that some players impacted by the EA app outage during the Battlefield 6 launch did not initially receive their in-game rewards. This issue was caused by an error in the rollout process. We've completed a review of the timing and activity in this window and distributed items to players who were initially missed.

No further action is needed to receive these rewards. We appreciate everyone's patience and understanding as we resolved this issue and thank you for playing Battlefield 6.

UPDATE  3, Oct. 12 -  EA app – Compensation Update

Players impacted by yesterday’s EA app outage will now find their XP Boosters delivered to their in-game mailbox and XP Boost inventory. To see your XP Boost inventory, on the main menu, select "Training Grounds" and select "XP Boost" in the top-right menu. Thank you for your patience and understanding!

https://x.com/BattlefieldComm/status/1977242087172268060

https://x.com/Battlefield/status/1976804746674815031

From the Battlefield X account:

https://x.com/Battlefield/status/1976728927348703540 

Update 2

The team is in the process of deploying a resolution for the issue that causes players on the EA App to be unable to start game modes due to missing DLC/content.

Players will need to restart the game for this to take effect.

We expect this to be completed within the next hour or so and will update when it's done.

Installation of Content

We're aware of an issue preventing players from accessing the game with some receiving an error stating they need to purchase DLC or similar.

Stay tuned for further updates as the team investigates this issue.

Thank you for your patience!

Originally posted by Battlefield Comms on X.

Update: Installation of Content

We believe we have found a possible cause for this issue.

We are in the process of validating a potential fix and will provide an update when we have it.

Originally posted by Battlefield Comms on X