I cannot create the BF6 banned appeal case

Hey whx918​​,

Sorry to hear about the emotional distress this account action has caused. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we can't support account-related requests here on the forums. 

I'm afraid the specific reason or action that triggered the account action isn't something the team can disclose. So if you have any evidence supporting your innocence, such as the purpose of the accelerator, any apps running in the background during gameplay, and more, it'd be best to include them within your appeal to cover all bases. 

Once you create an appeal, please keep an eye on your case history page, and the Terms of Service team will reach back out once that review is complete. Please note that the team's response time will vary depending on the number of active cases they're currently investigating. Thanks!

The reason I'm posting in here is I can't create an appeal normally.

It just says

Case not created.

We ran into an issue creating your case, but we're working on it. Wait a few hours and try again.

Back to Penalty History.

As I have bought the horse year pack completed the horse year challenge and my career k/d is absolutely normal.

If it is determined to be account sharing due to IP change, please verify that this is not unauthorized access - I only use one device and never share or sell accounts; ​

Besides I haven't recieved a single email from EA to inform me the reason.

The reason I'm posting in here is I can't create an appeal normally.

It just says

Case not created.

We ran into an issue creating your case, but we're working on it. Wait a few hours and try again.

Back to Penalty History.

I have tried human help but still no receive, It just said 

An advisor will email you soon

Your case number is #953597760

Stay tuned for a separate email from one of our advisors.

And Then no email from EA to my email address.

And EA won't let me change my email.

[CM - Edited to remove account information]

Hey whx918​,

I've removed the attachments from your post as several of them contained private account information. Please do not share any account or personal details on the forums, as these are public boards visible to everyone.

This is something you'll need to speak with support to look into further, so if you're having trouble creating a case please be sure your account details accurately reflect your other information to avoid potential issues. 

If you're still getting errors when trying to create a case, try using an incognito/private browser window and see if you're able to create a case while you're logged out of the account. You may also need to try a different browser and/or network entirely if that one is still causing trouble for you.

Sorry to hear you’ve been having difficulties with the appeal process, and that it’s been upsetting for you. Please use this webform instead.

These two discussions from the Steam Chinese community may also be of some reference value to you.

https://steamcommunity.com/app/2807960/discussions/1/591784958348059277/

https://steamcommunity.com/app/2807960/discussions/1/591784958348143974/

whx918​ Hm, that's strange. 

Echoing EA_LunardustCat​, please give the web form a try. If submitting an appeal through your Penalty History page doesn't work, you'll need to contact live support and have them help you create an appeal manually. Thanks! 

No, when I submit, it just required me to log in to EA.

How can I contact live support?

whx918​ On the web form, please select 'View my EA account' as your issue and fill in the rest of the form as prompted. Once you click submit, you'll be redirected to a page with self-serve options, along with the option to chat with an advisor.