I am on Xbox X - my wifi has no issues, other games, including other ea games have no issues for me, but I cannot even load into the main game modes right now. I am on the menu screen and my game either lags out, tells me the servers are unavailable, or freezes. Currently I cannot even connect to the EA servers. This is a game-breaking bug.
Ideas
24 Comments
- EA_Aljo
Community Manager
Hi there. Try power cycling your equipment with these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know if this helps or not. Thanks!
I pretty much only play clubs, and for the last two days it has been essentially impossible to even get into the lobby with my friends - on the off chance I was able to without the game crashing, they would just load my friends into the game and kick me out.
Just did all of those things - still says the ea servers are unavailable right now
- EA_Aljo
Are you playing on a wired or wireless connection? Also, did you try clearing the alternate MAC address?
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
I was able to connect to both NCAA Football 25 and Battlefront 2 online, which are obviously also EA games, so I would venture to guess this bug is with EA FC specifically
Holy **bleep**. I think that just worked - I cannot believe it. Thank you SM!!
- EA_Aljo
Great! Glad to hear it. Please reach out again if you have any other issues. Good luck and have fun!
Um... It seems to be working, but only for about an hour at a time, and then I have to clear my MAC address again and restart, do you know why that may be?
I am on a wired connection, IPv4 & IPv6, NAT Type is Open
Now the alternate MAC fix is not working - I cannot connect to the EA servers at all again
