Ideas

Lionheart1904's avatar
Lionheart1904
New Scout
5 days ago

Evo cup Bug - Disconnect always on first match

Good morning,

For two days in a row in the first match of the season 3 cup as soon as the pitch appears a disconnect message appears. The game goes out of ultimate team. Then when I enter I get a message warning not to quit ( Thank you very much, not only it’s bugged it even accuses me of something I didn’t do)

As a result I have lost one entry and the ability to score in 2. Can this be reverted?

can you please solve the situation? As I believe tomorrow on the first game I’ll get the same message.

Note- This only happens in this event like it happened in some gauntlets a few weeks before,

Thank you

18 Comments

  • 5294e644651072ad's avatar
    5294e644651072ad
    New Spectator
    3 days ago

    "quite unusual" No. go read reddit or youtube comments. only a small % bother to visit this forum to try to complain direct. I have this same issue, disconnect after 1st kick of whistle in the EVO cup. No one here mentioned Gauntlet. Clearly it is EA issue. You should, at very least change the gaslighting message that accuses players of disconnecting when almost all disconnects are not the users fault. 

  • Lionheart1904's avatar
    Lionheart1904
    New Scout
    3 days ago

    Thank you for the input. Will follow the advice

     Had exactly the same happen to me today in Challengers was up 3-1 at halftime, second half, DNF no win and a warning.

    PS5

    mercuric-noise8

    Happens in On line events only. First game at game start now on challengers at half time, never during gameplay

    ISP -NOS

     (No connection issues)

    Today 30th Nov 2025 11.57 GMT halftime at Challengers.

    Thank you

  • atescas's avatar
    atescas
    New Spectator
    3 days ago

    This is an issue that's been carried over from the Season 2 Evo cup.  My DNF multiplier is through the roof & I have NEVER rage quit out of a game! Anyone wondering why people are quitting games after 1 pass...they're experiencing this bug & they were kicked out.

  • Bellumak's avatar
    Bellumak
    New Spectator
    3 days ago

    Having the same issues...i can play SB, rivals but Evo cup always discconet 

    Searching for an opponent - Starting whistle - First Pass - Disconnect

    Playing on PC..

    Great...

  • RyanLo123's avatar
    RyanLo123
    Seasoned Newcomer
    4 days ago

    I believe there is some problems regarding the Max chem. game mode as it is the only online game mode currently that gives me this issue. Not only the EVO Tournament Cup but also the latest Flash Event 2 which I did not have such a problem in Event 1 and the other online modes. I'm playing on the PS4 btw. Please investigate and fix it asap EA_Vendcera​  . Thanks.

  • Crav0r's avatar
    Crav0r
    Seasoned Traveler
    4 days ago

    I have  the same issue and i bet its not "unusual".#

    EA_Vendcera​ how about fixing your completely broken game? why do we, your customers, always have to do the work for you? deleting all squads? sure i have so much time and nothing else to do in my live than to "fix" problems caused by EA...

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey Lionheart1904​ and asenatore​,

    thanks for flagging. That seems quite unusual. Could you try logging into the Web or Companion App, creating a new squad and deleting all the old squads?

    That seems to solve it for a lot of people. Please give that a shot!

    If you're still having other disconnect issues, it would be helpful to gather more information when exactly you're getting disconnected. Some are mentioning it's happening at the end of a Gauntlet match, while for you two it seems to be right at the beginning after the starting whistle.

    Please also provide the following additional details:

    • Platform:
    • Gamertag/PSN ID/EA ID:
    • Game mode where the disconnection issues happen:
    • Your ISP (Internet Service Provider):
    • Most recent timestamp of a disconnect (Date, Time, Timezone):
  • asenatore's avatar
    asenatore
    New Spectator
    5 days ago

    Hi All,

    I've tried to play in the Saeson EVO tournament Cup several times before, and it's always the same scenario:

    Searching for an opponent - Starting whistle - First Pass - Disconnect

    Each time, the connection to the servers is lost, and after reconnecting, I get a message saying I left the match and a warning about violating the code of conduct.

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