I can’t redeem an evolution that was rewarded to me from the season premium pass

EA_Darko
Community Manager
1 month ago
Hey all, could you let us know your Gamertag, the name of the evos and where you got them from?

The more info we can pass on to the FC team the better.

Thanks all.

Darko
- Jaxoun93
  Seasoned Newcomer
  1 month ago
  Dear Darko,
  The evolution is in green color,doesnt have any info ,doesnt let you preview it,or redeem it,several players including myself have been dealt with the same issue. It gets stuck in store (unassigned items) that lrevents you from opening packs because it tells you that you have still unassigned items and it it not redeemable.
  It has been almost a week now or so.
  My gamer tag is jaxoun93.
  Any help or response will be appreciated i am talki g to you on behalf of us all users it got us disgusted to the point of no play.
  Any help will be appreciated Darko.Thanks
- papikjohn
  New Observer
  1 month ago
  EA_Darko , my game tag is PapikJohn , evos don’t have name and can’t be previewed (look on the screenshot), I think I got this from season pass rewards, when redeeming it on the phone
- N_MILOS-10
  Seasoned Spectator
  1 month ago
  Hi Darko, my gamertag is N_MILOS-10. The evolution item doesn't have a name, got it from season pass
Dolefruit1
New Spectator
23 days ago
3 weeks and no packs no help after reaching out to ea, why would I play or buy packs when I can’t redeem them… sort it out or people won’t want to play or pay for packs

Ideas