Community ManagerHey all, we have passed this on to the team to look into and will share any updates we get.
Thanks for your patience while we look into this.
Darko
Hello sir, I created a thread on this around 2 weeks ago. There is a lot of us being affected by this. Thanks for taking a look at this. It happened as the toty was ending and since then we have been unable to open packs, purchased anything at the store or move forward in the game at all. They have already share pictures but it happens in multiple platforms and also on the companion app. Different message on the companion app but the same evo error occurs every time we try to redeem it. Once again, thank you for your help with this, it’s sort of ruining the game for a lot of us. Also, it’s on the Football Ultimate Team Mode, I bet you already know but just to make sure!
Here is the link to my thread. There is a lot of us going through this apparently.
https://forums.ea.com/idea/fc-26-bug-reports-en/i-can’t-redeem-an-evolution-that-was-rewarded-to-me-from-the-season-premium-pass/13144843
