I can’t redeem an evolution that was rewarded to me from the season premium pass

EA_Darko​  my gamertag is Is_Trix this issue is been going on for 3 weeks I can’t open my packs this game should fix it automatically I paid 100 pound for this and I can’t even open packs please fix the evolution I can’t redeem it and seems like Eveyone else can’t please respond faster and have a solution faster because we’ve been patient for 3 weeks please do something g