Fix #1: Change your squad + remove ALL evo players
This is the most successful method.
Steps:
1.Create a brand new empty squad.
2.Do NOT include any evolved or Evo-eligible players.
3.Set this as your active squad.
4.Go back to UT → New Items → try redeem again.
This forces the server to refresh your player database.
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These are players who have the blue “EVO” badge on their card and already completed an evolution.
Examples:
Your evolved winger
Your evolved defender
Any upgraded Evo player you have used before
Do NOT put any of these in the new squad.
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Players who can still be placed into an evolution (Evo‑eligible players)
These are players that:
Match an active Evo template
Can still be evolved
The game recognizes as “eligible for an Evo”
Usually these are bronze, silver, or low-rated gold players that match the evolution requirements. Even if they are NOT evolved yet, if they can fit into an Evo, avoid adding them to the squad.
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Fix #3: Log into the Web/Companion App → Club → Clear Unassigned Items
You already tried checking the Companion App, but do this specifically:
Log in from mobile or web
Go to Store → Unassigned
Try moving the item manually
If it errors out → good (that means it's the same bug)
Close app → restart console → open UT
Hopefully, this will help you. That was what the EA TEAM provided to me, but it still does not work for me.
